PepsiXy

Hello everyone, I have a Poseidon Z mechanical keyboard and it will frequently output a keystroke multiple times. What I mean is, if I were to hit the T key, for example, exactly one time, it should output a 't', but instead it will output 'tt','ttt','tttt'. This happens for multiple keys. Is there any way to fix this? I tried sending an email to info@thermaltake.com per instructions for the warranty, but I am unsure how long it will take for them to reply. Thanks

Hello, I have purchased a Poseidon Z Illuminated blue switch edition and my 3 key no longer works 80% of the time i press it. Sometimes it will type out a 3, but a majority of the time nothing happens once I press the 3 key. I would like to receive help, but I cannot find out how to contact the warranty department. I am a USA resident. Thanks!