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Joshua Chang

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About Joshua Chang

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  1. CPU 4+4 power cable length

    Hi There The original length on our CPU 4+4 cable was 550 mm, however, we recently added to 600 mm. The cable length is not listed on the packaging, so I can guarantee which on you will get. Sorry for the inconvenience.
  2. PSU problem

    Hi W1zzard Thanks for the information, I guess this problem is due to 5V. sb not sending the correct power good signal to mother board correctly. I will pass to our R&D department to continue study on this issue. I think you have very good chance to get a replacement because if i am correct, TRX's warranty is 3 year. Here is the customer service email ( cs3@thermaltake.com.tw ) please contact them for further assist.
  3. PSU problem

    Hi W1zzard Could you provide what MB you use and Serial Number on your TR2 RX 1200W? This problem probably caused by unbalance loading between 12V/ 5V/ 3.3V If I remember correctly, Intel has a c6/c7 requirement on all power supply since 2013, specially aiming on sleep mode. TR2 RX 1200W is an old model and may not design according to C6/C7. But it could be a malfunction also. Mean while you can contact our customer services for possible replacement. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  4. Hi Jedi Please contact our customer service for further assist: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thank you
  5. No reply from support

    Hi Federico Sorry about what happened. I have contacted our customer service here from the headquarter and help you out quick. Please use this window from now on : cs3@thermaltake.com.tw Best regards
  6. 750w Gold Tough Power no fan led

    Hi Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  7. RGB 850W

    Hi kyuubi85 & Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  8. RGB 850W

    Hi Kyuubi85 Are you holding a 80+ Gold or 80+ Bronze RGB power supply?
  9. Problem with the PSU (?)

    Hi Ramonbasilio usually, when video went on and off can be 2 types situation happens: 1. Not enough power. However, in your case 500W should be enough. 2. Unbalance loading between 12V, 5.5V, and 3V. Therefore, please contact our custmer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  10. Hi Bethbristw Looks like you need to figure out how much wattage you need for your whole system. Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1 Wish you luck on your project.
  11. Smart Se 630 Restarting

    Hi Catalyst After study your PC specification, I am suggeting replace your 630W power supply with a 750W. However, since your are still in the warranty, please contact our customer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  12. Smart 700W burned up

    Hi Gary Could you contact us from this website: CS3@thermaltake.com.tw For futher assist and also let us know which email you sent got no reply and which link did you use for RMA. Thank you very much.
  13. Smart 700W burned up

    Hi Gary Sorry to cause you such inconvenience. You are the second user here reported RMA application no coming through. Obviously our system is having trouble deliver. So, for now please sent your request to one of these Email address below depends on your location: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Onces again sorry for the trouble, we wish to solve your problem ASAP.
  14. Hi Friend from Brazil Thanks for contacting via Tt forum. As for your question, I am suggesting using a multi meter to get the accurate reading. From our experience, reading from Hardware Monitor could be way off from the actual one. If it's difficult for you to get a multi meter, you might want to try switch to another power supply, and see if the number back to normal. Here I am leaving you the customer service email in case you need to get exchange through warranty program: suporte.thermaltake@thermaltakeusa.com Wish you a wonderful day~
  15. Toughpower 1250W PSU PCI Pin Out Configuration

    Hi Phoneix17 Could you find out what's the part number on your power supply? Thanks
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