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Joshua Chang

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About Joshua Chang

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  1. Hi Jedi Please contact our customer service for further assist: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thank you
  2. No reply from support

    Hi Federico Sorry about what happened. I have contacted our customer service here from the headquarter and help you out quick. Please use this window from now on : cs3@thermaltake.com.tw Best regards
  3. 750w Gold Tough Power no fan led

    Hi Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  4. RGB 850W

    Hi kyuubi85 & Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  5. RGB 850W

    Hi Kyuubi85 Are you holding a 80+ Gold or 80+ Bronze RGB power supply?
  6. Problem with the PSU (?)

    Hi Ramonbasilio usually, when video went on and off can be 2 types situation happens: 1. Not enough power. However, in your case 500W should be enough. 2. Unbalance loading between 12V, 5.5V, and 3V. Therefore, please contact our custmer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  7. Hi Bethbristw Looks like you need to figure out how much wattage you need for your whole system. Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1 Wish you luck on your project.
  8. Smart Se 630 Restarting

    Hi Catalyst After study your PC specification, I am suggeting replace your 630W power supply with a 750W. However, since your are still in the warranty, please contact our customer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  9. Smart 700W burned up

    Hi Gary Could you contact us from this website: CS3@thermaltake.com.tw For futher assist and also let us know which email you sent got no reply and which link did you use for RMA. Thank you very much.
  10. Smart 700W burned up

    Hi Gary Sorry to cause you such inconvenience. You are the second user here reported RMA application no coming through. Obviously our system is having trouble deliver. So, for now please sent your request to one of these Email address below depends on your location: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Onces again sorry for the trouble, we wish to solve your problem ASAP.
  11. Hi Friend from Brazil Thanks for contacting via Tt forum. As for your question, I am suggesting using a multi meter to get the accurate reading. From our experience, reading from Hardware Monitor could be way off from the actual one. If it's difficult for you to get a multi meter, you might want to try switch to another power supply, and see if the number back to normal. Here I am leaving you the customer service email in case you need to get exchange through warranty program: suporte.thermaltake@thermaltakeusa.com Wish you a wonderful day~
  12. Toughpower 1250W PSU PCI Pin Out Configuration

    Hi Phoneix17 Could you find out what's the part number on your power supply? Thanks
  13. TFX Power Supply

    Hi Jetcosys Sorry, we don't have TFX power supplies, hope you will find it soon. Have a good one~
  14. Thermaltake 730w Smart Series stopped working

    Hi Graficar Sorry for what happened, please contact our customer service for further assist: Europe: support@thermaltake.de Asia and other region: cs2@thermaltake.com Best Regards
  15. Smart Pro RGB Bronze Owners Club

    Greeting to all Smart Pro RGB owners: Welcome to the Smart Pro RGB Bronze Owners Club. Once again you have made the right decision...and we thank you for that. Smart Pro RGB Bronze series is our first fully modular bronze power supply alone with the best features and most affordable price ever. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
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