Jump to content
  • Forum Statistics

    3,341
    Total Topics
    28,146
    Total Posts
  • Member Statistics

    124,446
    Total Members
    16,800
    Most Online
    Thirapat912
    Newest Member
    Thirapat912
    Joined

Joshua Chang

Moderators
  • Content count

    26
  • Joined

  • Last visited

Everything posted by Joshua Chang

  1. PSU problem

    Hi W1zzard Thanks for the information, I guess this problem is due to 5V. sb not sending the correct power good signal to mother board correctly. I will pass to our R&D department to continue study on this issue. I think you have very good chance to get a replacement because if i am correct, TRX's warranty is 3 year. Here is the customer service email ( cs3@thermaltake.com.tw ) please contact them for further assist.
  2. PSU problem

    Hi W1zzard Could you provide what MB you use and Serial Number on your TR2 RX 1200W? This problem probably caused by unbalance loading between 12V/ 5V/ 3.3V If I remember correctly, Intel has a c6/c7 requirement on all power supply since 2013, specially aiming on sleep mode. TR2 RX 1200W is an old model and may not design according to C6/C7. But it could be a malfunction also. Mean while you can contact our customer services for possible replacement. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  3. Hi Jedi Please contact our customer service for further assist: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thank you
  4. No reply from support

    Hi Federico Sorry about what happened. I have contacted our customer service here from the headquarter and help you out quick. Please use this window from now on : cs3@thermaltake.com.tw Best regards
  5. 750w Gold Tough Power no fan led

    Hi Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  6. RGB 850W

    Hi kyuubi85 & Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  7. Smart Pro RGB Bronze Owners Club

    Greeting to all Smart Pro RGB owners: Welcome to the Smart Pro RGB Bronze Owners Club. Once again you have made the right decision...and we thank you for that. Smart Pro RGB Bronze series is our first fully modular bronze power supply alone with the best features and most affordable price ever. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
  8. RGB 850W

    Hi Kyuubi85 Are you holding a 80+ Gold or 80+ Bronze RGB power supply?
  9. Problem with the PSU (?)

    Hi Ramonbasilio usually, when video went on and off can be 2 types situation happens: 1. Not enough power. However, in your case 500W should be enough. 2. Unbalance loading between 12V, 5.5V, and 3V. Therefore, please contact our custmer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  10. Hi Bethbristw Looks like you need to figure out how much wattage you need for your whole system. Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1 Wish you luck on your project.
  11. Smart Se 630 Restarting

    Hi Catalyst After study your PC specification, I am suggeting replace your 630W power supply with a 750W. However, since your are still in the warranty, please contact our customer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  12. Smart 700W burned up

    Hi Gary Could you contact us from this website: CS3@thermaltake.com.tw For futher assist and also let us know which email you sent got no reply and which link did you use for RMA. Thank you very much.
  13. Smart 700W burned up

    Hi Gary Sorry to cause you such inconvenience. You are the second user here reported RMA application no coming through. Obviously our system is having trouble deliver. So, for now please sent your request to one of these Email address below depends on your location: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Onces again sorry for the trouble, we wish to solve your problem ASAP.
  14. Hi Friend from Brazil Thanks for contacting via Tt forum. As for your question, I am suggesting using a multi meter to get the accurate reading. From our experience, reading from Hardware Monitor could be way off from the actual one. If it's difficult for you to get a multi meter, you might want to try switch to another power supply, and see if the number back to normal. Here I am leaving you the customer service email in case you need to get exchange through warranty program: suporte.thermaltake@thermaltakeusa.com Wish you a wonderful day~
  15. Toughpower 1250W PSU PCI Pin Out Configuration

    Hi Phoneix17 Could you find out what's the part number on your power supply? Thanks
  16. TFX Power Supply

    Hi Jetcosys Sorry, we don't have TFX power supplies, hope you will find it soon. Have a good one~
  17. Thermaltake 730w Smart Series stopped working

    Hi Graficar Sorry for what happened, please contact our customer service for further assist: Europe: support@thermaltake.de Asia and other region: cs2@thermaltake.com Best Regards
  18. Hello my Fellow TT Army: Welcome to the Toughpower Grand RGB Gold Owners Club. Once again you have made the right decision...and we thank you for that. Toughpower Grand series is one of our best series so far and this ATX PSU contain all the best features and most affordable price ever. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
  19. Thermaltake TR-500 R2 hwo to control fan?

    Hi there Power supply fan speed can't be control or see by bios. You might need a STROBOSCOPE to find out.
  20. US to UK Active PFC?

    Hi Kalmarth UK is currently using 230V. and since your power supply is covering from 110-240V . All you need is a UK power cord. Peace out~~
  21. Brand New TT Toughpower Grand 1050W won't power on!

    Hi Shrowell I am sorry and looks like your Toughpower Grand is malfunctioned and need to be replaced. If you got this power supply within United States, please contact our customer servise: Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Or fill up eRMA form: http://support.thermaltake.com/csErma.aspx?action=apply Hope this way can save you much time.
  22. Toughpower 850 AP with Dual Xeon x5680's..

    Hi Scottfree1 After study and I have found your PSU spec here: 12V1 : CPU 8PIN, CPU 4Pin 12V2 : PCIE(modular), CPU 8PIN 12V3 : 24PIN, PCI-E (Non modular cable) 12V4 : SATA, 大4Pin, PCI-E(modular) Because your CPU can consume up to TDP 130W, therefore, I suggest you can take 12V3 (non modular cable) for your GTX 760
  23. Toughpower SFX Owners' Club

    Hi Everyone: Welcome to the Toughpower SFX Owners Club. You have made the right decision...and we thank you for that. Toughpower series is one of our best series so far and this SFX PSU contain all the best features and most affordable price possible. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
  24. Sharp Zhang

    How are you sharp Zhang, Thank you for stopping by~
×