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Joshua Chang

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Everything posted by Joshua Chang

  1. Greeting to all Smart Pro RGB owners: Welcome to the Smart Pro RGB Bronze Owners Club. Once again you have made the right decision...and we thank you for that. Smart Pro RGB Bronze series is our first fully modular bronze power supply alone with the best features and most affordable price ever. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
  2. Hi Ramonbasilio usually, when video went on and off can be 2 types situation happens: 1. Not enough power. However, in your case 500W should be enough. 2. Unbalance loading between 12V, 5.5V, and 3V. Therefore, please contact our custmer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  3. Hi Bethbristw Looks like you need to figure out how much wattage you need for your whole system. Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1 Wish you luck on your project.
  4. Hi Catalyst After study your PC specification, I am suggeting replace your 630W power supply with a 750W. However, since your are still in the warranty, please contact our customer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  5. Hi Gary Could you contact us from this website: CS3@thermaltake.com.tw For futher assist and also let us know which email you sent got no reply and which link did you use for RMA. Thank you very much.
  6. Hi Gary Sorry to cause you such inconvenience. You are the second user here reported RMA application no coming through. Obviously our system is having trouble deliver. So, for now please sent your request to one of these Email address below depends on your location: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Onces again sorry for the trouble, we wish to solve your problem ASAP.
  7. Hi Friend from Brazil Thanks for contacting via Tt forum. As for your question, I am suggesting using a multi meter to get the accurate reading. From our experience, reading from Hardware Monitor could be way off from the actual one. If it's difficult for you to get a multi meter, you might want to try switch to another power supply, and see if the number back to normal. Here I am leaving you the customer service email in case you need to get exchange through warranty program: suporte.thermaltake@thermaltakeusa.com Wish you a wonderful day~
  8. Hi Phoneix17 Could you find out what's the part number on your power supply? Thanks
  9. Hi Jetcosys Sorry, we don't have TFX power supplies, hope you will find it soon. Have a good one~
  10. Hi Graficar Sorry for what happened, please contact our customer service for further assist: Europe: support@thermaltake.de Asia and other region: cs2@thermaltake.com Best Regards
  11. Hello my Fellow TT Army: Welcome to the Toughpower Grand RGB Gold Owners Club. Once again you have made the right decision...and we thank you for that. Toughpower Grand series is one of our best series so far and this ATX PSU contain all the best features and most affordable price ever. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
  12. Hi there Power supply fan speed can't be control or see by bios. You might need a STROBOSCOPE to find out.
  13. Hi Kalmarth UK is currently using 230V. and since your power supply is covering from 110-240V . All you need is a UK power cord. Peace out~~
  14. Hi Shrowell I am sorry and looks like your Toughpower Grand is malfunctioned and need to be replaced. If you got this power supply within United States, please contact our customer servise: Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Or fill up eRMA form: http://support.thermaltake.com/csErma.aspx?action=apply Hope this way can save you much time.
  15. Hi Scottfree1 After study and I have found your PSU spec here: 12V1 : CPU 8PIN, CPU 4Pin 12V2 : PCIE(modular), CPU 8PIN 12V3 : 24PIN, PCI-E (Non modular cable) 12V4 : SATA, 大4Pin, PCI-E(modular) Because your CPU can consume up to TDP 130W, therefore, I suggest you can take 12V3 (non modular cable) for your GTX 760
  16. Hi Everyone: Welcome to the Toughpower SFX Owners Club. You have made the right decision...and we thank you for that. Toughpower series is one of our best series so far and this SFX PSU contain all the best features and most affordable price possible. Welcome to share your builts and ask questions here, we are looking forward to see all amazing works around the world.
  17. How are you sharp Zhang, Thank you for stopping by~
  18. Hi There For testing your power supply, the first thing is switch off your power supply and unplug all connectors except the powercord. Next, find a paperclip and make sure it is not wrap with plastic coding and bend it into U shape. Now, take your 24 pin connector and find the pin with green wire and the other pin with black wire.(Any black wire) Take your U shape paperclip insert one end to the green wire and the other end to a black wire. Next, take your molex cable and plug in for your case fan and switch on your power supply. If your case fan is not spining then it's time to get a new power supply. Hope it helps and thank you for choosing thermaltake power supply.
  19. Hi There Regarding to your question, and if you live in the U.S.I'd suggest you to get our TR2-600W, 80 plus Bronze certified power supply: This unit has a 20+4 pin main power connector and a 4+4 pin ATX 12V cables and provide continuously 600W power. For more information, please click on the link below: http://www.thermaltakeusa.com/Power_Supply/TR2_Series_/TR2/C_00002410/TR2_600W_Bronze/design.htm Thank you for choosing Thermaltake power supply.