Tt David

The software may not support Win 10. See if Command center can solve it: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0230.zip If not, we will ask our PM team to solve this problem (many software have this problem when they updated Win7 to Win10)

We've updated the command center to V1.0230 download link: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0230.zip

Hi Hexpally, Here is the software download link: http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr#.V7008vl96M8 If it doesn't help, could you contact our customer service: Europe support@thermaltake.de America service@thermaltakeusa.com Middle East cs1@thermaltake.com.tw Asia cs2@thermaltake.com.tw

Could you please contact our German office and we will have someone assist with the issue: Thermaltake Germany GmbH Oststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de support@thermaltake.de

Could you try to open your device manager, find your unknown device Then use our software to open it

Which product?

Software download link: http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr#.V7pae_l97RY If it doesn't work, could you please contact our customer service: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de

Could you make a video for our PM team and find a solution for you?

Could you please contact our customer service and we will have someone arrange the new version for you: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de

The VENTUS Z features an AVAGO 9500 11000 DPI laser sensor, a new coating with a feel that’s somewhere in between the feel of plastic and rubber coating; a balance between rigid surfaces and a soft to touch finish. Tt eSPORTS Aerodynamically Engineered from its flagship Level 10 M series of mice is inherited into this iteration of the VENTUS Z; keeping gamers hands cool even when gaming for long durations! Tt eSPORTS official website and community websites: Tt eSPORTS official website: http://www.ttesports.com/ Tt eSPORTS product video link: http://www.youtube.com/user/TteSports Tt eSPORTS Facebook Fan Page: https://www.facebook.com/TteSPORTS Tt eSPORTS Instagram: http://instagram.com/ttesports Tt eSPORTS Twitter: https://twitter.com/ttesports Learn More: http://www.ttesports.com/Mice/219/VENTUS_Z/productPage.htm?a=a&g=ftr#.V7bZi_l97RY

Please download the software from our website: http://www.ttesports.com/Keyboard/201/POSEIDON_Z_RGB_Brown_Switch_Edition_/productPage.htm?a=a&g=ftr#.V7bXIvl97RY Then open your device manager, find your keyboard Use the software refresh the keyboard, restart your computer.

@seansyho Please turn on your OSD

ï¼ Schrotty41 We are still testing the command center for some functions, once we finish we will put it on our website. Thank you.

ï¼ Schrotty41 We will put all files in .ZIP Thanks for your advice!

CRONOS RGB 7.1 P/N:HT-CRO-DIECBK-21 The CRONOS RGB 7.1 comes packed with features and latest tech. True RGB engineered to provide stunning illumination amongst 3 different lighting effects - spectrum running, pulse and static - that cycle through 256 colors amongst 7 preset LED modes allowing you to customize and personalize your own battle colors, whatever the gaming environment. It also comes equipped with the latest 7.1 premium virtual surround sound technology to offer the most immersive 3D sound experience to ensure you hear all sounds with pinpoint accuracy for that all-important competitive edge.

Click the Hotkey as below: Fn + Insert : switch to Profile 1 Fn + Home : switch to Profile 2 Fn + Page Up : switch to Profile 3 Fn + Delete : switch to Profile 4 Fn + End : switch to Profile 5 If these don't work for you, could you reinstall the software and then restart your computer again? Download link: http://www.ttesports.com/Keyboard/201/POSEIDON_Z_RGB_Brown_Switch_Edition_/productPage.htm?a=a&g=ftr#.V7afj_l97RY

Could you open your device manager and find your keyboard? Then you can refresh the keyboard with our software.

Hi Codyandrson, Could you please try this one? https://www.dropbox.com/s/qlbbuknqee09qwc/Tt%20eSPORTS%20Command%20Center%20V1.0232.exe?dl=0

FN + END : WINDOWS KEY ON/OFF

Could you open the driver manager, then find your mouse device. Click right bottom on the mouse icon, refresh the software with v1.0230

Please send an email to our customer support (cs2@thermaltake.com) and we will have our customer support to assist you on the problem.

Could you try this one? http://www.ttesports.com/files/Product_download/challengerprimergbkeyboardfirmwareupdate2.0.rar

We've talked to our PM team. It seems that the DPI button words but can't change DPI. Could you make a video or describe more details so that we can find out the reason?

Have you tried this one before? http://www.ttesports.com.tw/files/Product_download/ttesportscommandcenterv1.0230.rar https://www.dropbox.com/s/qlbbuknqee09qwc/Tt%20eSPORTS%20Command%20Center%20V1.0232.exe?dl=0