Tt David

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de

Which DPI do you use?

Great

We are giving the opportunity for 5 lucky enthusiasts with a passion for eSports to get their hands on our latest VENTUS X PLUS SMART gaming mouse. As a member of our experience program, you will get the chance to try out some of the newest and latest Tt eSPORTS gaming gears; and to have your valuable experience shared. All you have to do to enter is: 1) Follow the link here: http://www.ttesports.com/event/VentusXPlus/ 2) Fill in the required information 3) Check AGREE & Click SUBMIT 4) Sign up for an account (if you do not have an account) on TteSPORTS Plus+: http://plus.ttesports.com/en TteSPORTS Plus+ PC Software download link: http://ppt.cc/mvhE6 *Selected volunteers will be contacted accordingly after the experience program ends. Please ensure all information provided is correct! - Applications ends: May 12th - Open worldwide With our #TteSPORTS Plus+ Software, Users can review all their recorded performance data and improve their performance easily!

Did you try the knob(C)?

I'm afraid that we don't have any software for the commander combo. If your keyboard stop working, please try it on the other computer or contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada: ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de

This one? http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr

Do you mean the Theron Plus gaming mouse? http://www.ttesports.com/Mice/170/THERON_Plus_Smart_Mouse/productPage.htm?a=a&g=ftr

http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr

Could you take a photo of your macro setting so we can test it on our computer again?

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de

Thanks for update. We will pass these information to our PM team and let you know if there is any update

Could you make a video or take some photos with the errors? We will need it to discuss with our PM team.

Did you update your firmware?

Which is M1, M2, and M3?

Hi Sharky, could you try it on the other computer?

Could you please try it on the other computer? If it still happens, please contact our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de

The VENTUS X Plus+ smart mouse is the VENTUS X laser gaming mouse with upgraded SMART technology featuring built-in Bluetooth 4.0 capability for syncing with iOS/Android mobile devices and PC. It is capable of recording and managing all of your mouse usage statistics and encompasses social media integration for storage in the cloud and on the TteSPORTS+ community. TT ESPORTS PLUS+ PROFESSIONAL iOS/ANDROID MOBILE & PC APPLICATION This mobile application is an application made for the Tt eSPORTS SMART SERIES that offers a user-friendly UI to record and display gaming performance. With Bluetooth 4.0 technology built-in, it records gamers’ performance statistics to the Tt eSPORTS PLUS+ PROFESSIONAL application, breaking them down by distance, clicks, actions per minute, and lift-off. In addition, the Tt eSPORTS PLUS+ COMMUNITY & Data Management Platform further analyzes your stats, compares your usage with pro players and enables you to challenge your friends to mouse usage competitions. The Tt eSPORTS PLUS+ PROFESSIONAL mobile application is currently available for download on iOS/Android & PC device .

Hi Pindle, we'd like to check the M1, M2, M3 setting on the software. Could you please take a photo of your setting please?

This one? http://www.ttesports.com/Keyboard/1/Challenger/productPage.htm?a=a&g=ftr#.WPQ1xvl97RY Did you make any software setting?

Could you please send the email to: Europe support@thermaltake.de Germany support@thermaltake.de Russia erma@thermaltakerussia.ru America service@thermaltakeusa.com Asia cs2@thermaltake.com

Could you please contact: support@thermaltake.de

Where are you from?

Could you please contact our customer service and we will help with the RMA