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  1. r0xt4r

    DPS G PC APP 2.0 fails to install

    Update: EVENT VIEWER RESULTS: Fault bucket , type 0 Event Name: PCA2 Response: Not available Cab Id: 0 Problem signature: P1: Tt_DPSapp_V2.3.2_20160617.exe P2: P3: unknown P4: unknown P5: Thermaltake Technology Co., Ltd. P6: 200 P7: -1 P8: P9: P10: Attached files: C:\Users\matt\AppData\Local\Temp\{1697b196-4149-4d76-9240-7a6a1624394e}\appcompat.txt C:\Users\matt\AppData\Local\Temp\TabA1F.tmp C:\Users\matt\AppData\Local> Security: Add myself as a user, not just "Everyone" and give full control; disable all antivirus and malware real-time protection same error on installed file location, (Screenshot 06) Disable windows real time protection same error on file location disable Avast Antivirus Retry successful start, immediate application error. Screenshot 07 enabled Avast shields, immediate error (Screenshot 06) Added Avast Exception for path: C:\Program Files (x86)\Tt\* successfully opens app but app fails connection to PSU - screenshot 07
  2. i can download the software, as ive done it 7 times now. i keep getting the same error as shown below in DPS2_01 I verified the permissions on the exe file itself as shown in DPS2_02 and _03 i have run as admin, run as other user, lowered the UAC as low as it will go, and i am getting to the point of frustration as this application should just work without a ton of system modifications to get it to run. I have also searched the forums for a fix to this but have yet to see any that have worked. as your support is only monday thru friday, i do not have the luxury of calling because i am typically at work. i built this system in March and this DPS2 app has yet to work since then. Please help me as this is getting more and more frustrating. here are the system specs: · Power Supply Unit: o Thermaltake Toughpower DPS G 850W (Fully Modular Cable Design) § 80 PLUS Gold-certified and Haswell-ready § Max. Output Capacity: 850W - Peak Output Capacity: 1020W · Mainboard: EVGA X99 Classified (151-HE-E999-KR) LGA 2011-v3 Intel X99 SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard · CPU: Intel® Core i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s) LGA 2011-v3 140W · Cooling: Corsair Hydro Seriesâ„¢ H100i V2 Extreme Performance Water / Liquid CPU Cooler. 240mm · GPU: o EVGA GeForce GTX 960 4GB FTW GAMING o EVGA GeForce GTX 960 4GB SSC GAMING · Memory: CORSAIR Vengeance LPX 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 2133 (PC4 17000) · OS Drive: SAMSUNG 850 PRO 2.5" 512GB SATA III 3-D Vertical Internal Solid State Drive o OS: Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601