Steve Brodie

To whom it may concern. I am very disgusted with the support that has been provided to me in regards to my enquiry that I sent to Thermaltake on Monday, 21 November 2016. It seems you have a communication problem within your company & my enquiry in still left unresolved till this day. Because of this kind of support I have decided to get rid of all my Thermaltake equipment this includes My Thermaltake Level 10 GT Snow Case, Thermaltake ToughPower 80+ Gold 750W PSU, Thermaltake Water 3.0 Extreme S Liquid Cooler, Thermaltake Level 10 M Gaming Mouse, 2x Thermaltake Challenger Pro Gaming Keyboard and Thermaltake Dasher Mouse Pad, & will never purchase another Thermaltake product again or suggest any of your products. I will also be expressing my opinion of the type of support that you provide to me on social media & will be sending a hard copy of this email & previous communications to Thermaltake CEO Kenny Lin. I expected better support from a company like Thermaltake. Regards Steve Brodie From: RMA Dept Sent: Tuesday, 20 December 2016 1:55 PM To: Steven Brodie Subject: RE: General Request - Thermaltake Australia Hi, Unfortunately we do not have the headphone holder available here but have emailed PM and HQ if there have it as a spare parts. Still waiting to hear back from the factory. Sorry for any inconvenience caused. Kind Regards RMA Dept Thermaltake Australia and New Zealand Contact: 03-9544 6587 Address: 60/170 Forster Road Mount Waverly VIC 3149 From: Steven Brodie Sent: Tuesday, December 20, 2016 2:28 PM To: Thermaltake Sales <sales@thermaltake>; 'RMA Dept' <rma@thermaltake> Subject: RE: General Request - Thermaltake Australia Hi Francis, If your spare parts person is still away can you please find someone else that is capable enough to handle my enquiry as I have been waiting for 21 days for someone to get back to me. Regards Steve Brodie From: Thermaltake Sales Sent: Tuesday, 29 November 2016 9:49 AM To: Steven Brodie; 'RMA Dept' Subject: RE: General Request - Thermaltake Australia Hi Steve Thanks for that. Our spare part person is currently away due to some family emergency. We do expect him back by early next week. I have included him in this email and he will send you the price and availability as soon as possible. Best Regards Francis Lim Tel: 03 9544 6587 From: Steven Brodie Sent: Tuesday, 29 November 2016 9:44 AM To: Thermaltake Sales <sales@thermaltake> Subject: RE: General Request - Thermaltake Australia Yes this is the correct case. Regards Steve Brodie From: Steven Brodie Sent: Wednesday, 23 November 2016 8:03 PM To: Thermaltake Sales <sales@thermaltake> Subject: RE: General Request - Thermaltake Australia Yes that is correct. Regards Steve Brodie From: Thermaltake Sales Sent: Wednesday, 23 November 2016 2:25 PM To: Steven Brodie Subject: RE: General Request - Thermaltake Australia Hi Steven Thank you for your enquiry. Just to confirm, are you referring to the Level 10 GT Snow? Best Regards Francis Lim Tel: 03 9544 6587 From: sales@thermaltake [mailto:sales@thermaltake] Sent: Monday, 21 November 2016 9:12 PM To: Steven Brodie Subject: General Request - Thermaltake Australia Name: Steven Brodie Email: Steven Brodie Phone Number: Company: Comments: Hi I own a level 10 snow edition and the headphone holder has snaped. Do you sell the headphone holder as a spare part and if you do where could I purchase one. Regards Steve Brodie No virus found in this message. Checked by AVG Version: 2016.0.7859 / Virus Database: 4664/13453 - Release Date: 11/21/16