Dear TT David
Can you give me the HK sales contact person, position, and number to my email address lockecole88@gmail.com?
I have already sent an email to info@ttesports.com as per your advice. However I still have not received a reply from them. I would like to resolve this issue in a timely manner, proactively from my side. I cannot think of a valid reason why there has been no response for the last 2 business days.
Also, can you also correct my following understanding, if I am wrong?
Global brand owners (in this case, TT Thermaltake) sells its products, on a wholesale basis, to regional distributors (e.g. Basco).
These distributors have geographical exclusivity, receive global support/pay a licensee fee and thus obliged and empowered to provide warranty services.
Since distributors are supported by the global brand owner, warranty services and the associated expense incurred are suppose to be reported by the distributors to the brand owner.
The distributor are suppose to receive credit or reimbursement for such expenses.
Yet the HK distributor makes the claim that global warranties are not supported locally, as the regional distributor "cannot afford" these expenses and believes it is "unfair" for them to shoulder warranty promises made by their manufacturers/global brand owner. This makes no sense and is contrary to how global warranties are carried out in practice.
Thanks,
Robin