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Hi, I've tried creating 3 different RMA requests using the following 2 at http://my.ttesports.com/index.aspx- been over a week now and 1 at http://my.thermaltake.com/index.aspx- been over 24 hours none of which has been responded to. Doesnt anyone here have any clue on where else I can reach out or what the expected turnaround times are? This is regarding a tt esports poiseidon keyboard. Thanks.