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  1. Confirmed, I kept trying all the rear ports on my motherboard and it finally works. Thanks guys, at least it's working now. Might wanna put this fix under the sticky posts, seems to be a common issue for us Ryzen users.
  2. I've tried this, even with usb 3.0....cant seem to get this to work. Ryzen is pretty popular for thermaltake to be quiet about this. Its been months now with not even the slightest update or help from thermaltake. I guess the only option is a refund at this point....
  3. Just wondering if anyone has fixed the issue everyone is having with Ryzen compatibility? I know my controller cable is connected proper, I hear a connected tone from Windows. It also says USB device has been connected and ready for use. However, when I try to open the program. It is listed in my task manager, and the icon on the bottom right is showing. But beyond that, nothing happens. Program opens when I disconnect the controller cable, found this out from these forums. But of course it says nothing is connected. I've messaged the admins myself, waiting on a response. But anyone with more information, I would greatly appreciate it. Thanks everyone for the time. - Frustrated Riing Plus 12 user