Hi Mike,
Thank you for the offer, but at I currently have £1000 of hardware sitting getting old and not usable, I have RMA'd the case back to the supplier in the UK and bought a Corsair Carbide 400C. I really cannot wait any longer.
It was not really what I wanted, but there is only so long I am prepared to have my new system sitting useless on the side without any way of making it work.
I gave Thermaltake a fair chance at sorting out the problem and they via their distributor tried to fob me off with rubbish. I know what the cable should look like, as there are images of it on the TT website, the fact the shielding comes off as soon as you try to use it, means that it was never going to last even if the system booted, which in fairness, it does with graphics from time to time, but pressing the windows key is enough to finish it off.
I am disappointed, as I have had TT cases in the past and they have been very nice. Obviously, lesson learnt and I will not be making the mistake of ever using a case with a riser cable again. I will not have TT at the top of my case list either.
We will see if Corsair will do better.
What is particularly upsetting, is that I had to buy a special power supply (Corsair SF600) for the G3, which is unsuitable for most other cases as it is a SFX form factor. That was £100, now I need another PSU. Fingers crossed that the supplier will take it back, but I doubt it. So, this will have cost me an additional £198 to fix. This leaves a very bitter taste and makes it very hard to consider Thermaltake in the future.
I hope anyone reading this, will get a case that does NOT use a riser card and forgo all this hassle. The neat factor is not worth the computer being down for weeks.