pgrisham

I just built a new system today, and I included Riing 14 Premium fans (not the plus), and the software does not connect. I"m getting the message that the controller can't be found. It does load up as "USB Input Device", but when the program opens it can't find the controller. I've tried both USB 2.0 ports on the board, two different molex connectors (with 3 connectors on each) The fans are running, and are red, but I can't change the speed or color I've reinstalled and rebooted more times then I can count and nothing seems to get them to work. I made sure I powered down every time I made a change to software or hardware. Is there anything else I can do? I'm using the latest software off this site (as of today). -Patrick