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i was able to fix mine with just the controller RMA now sometimes my controller disconnects and i just have to power cycle the control while PC is on because restarting PC doesn't work . once you get yours fix tell me if the RGB fusion software lets you control the fans. i say try to power cycle the controller but be warned all i have read says not to but i tried everything else
Here is the issue i got the TT 14 3pack fans .. RMA'ed a Ryzen controller. but my fans work just fine but i can't sync to my RGB Fusion software that they are supposed to be compatible with? anyone got a fix? all tech gigabyte and TT support does pass the blame back and forth.