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  1. Thermaltake DPS G App2.0 Smart Software

    How does the PSU and it's monitoring work. I was under the impression that it's monitoring the PSU and what power it's providing to the ports that are plugged into it, not the sensors on the motherboard and GPU's. In any event, I can understand it not seeing my Motherboard since it's very new but the graphics are nvidia 1080 GTX (2 of them) which isn't exactly fresh onto the shelves.
  2. Thermaltake DPS G App2.0 Smart Software

    OK, well got it working by shutting it all down, unplugging the power and starting it all back up. Not quite as robust as I'd have expected but at least the app is starting now. New issue now that it's working is that the cpu and gpu meters are showing 0 watts which is a tad odd since I know the cpu is powered up and as far as I know there is just the 24pin atx connector and the 8pin aux power connector tot he cpu. Just wondering if it's some sort of delay in the software to measure that. The counters that are displayed show volts, temp, fan speed and watts (which isn't correct since I'm monitoring at the outlet it's plugged into which is around 90-100watt and the software shows 19 watts. Mike
  3. Thermaltake DPS G App2.0 Smart Software

    ok, I got frustrated with this profile problem and just reloaded windows from scratch (windows 10 v1703). tried to load the app first thing and it came up with an error in device manager saying "Device Descriptor Request Failed". Ok, fine, the header on the motherboard was maybe bad so I have a usb cable that goes to the external ports and tried that, same result to both usb2 and usb3 interfaces. The software isn't faulting now but haven't gotten to the point where the software actually runs at this point. I went through several of the options from a google search with no results. Bit stuck here for a solution.
  4. Thermaltake DPS G App2.0 Smart Software

    My system prior to upgrade was a different PSU, evga X99 FTW mobo, I7-6800k, evga 1080 GTX. New system has the DPS G 1000W PSU, asrock X299 taichi, I7-7800X, dual evga 1080 GTX. I installed the software under a different profile at first and now am trying to get it to work with this new one (the old windows profile is broken so hence the need to change it). Windows 10 aniversary edition installed. I still have the old profile and can run the DPS app under that so I know in some way the C++ libraries are working. I did go to the link mentioned and installed that version with the same effect but slightly different error in the windows logs: Exception in module VCRUNTIME140.dll, ver: 14.10.25017.0, exception code 0xc0000005. I've also uninstalled and reinstalled the app with no good results.
  5. Thermaltake DPS G App2.0 Smart Software

    I have on of the 1000W PSU and installed the DPS app on my PC which went decently but unfortunately this was all part of a system build/upgrade and I had to create a new user and migrate things to it. The DPS G app now launches and creates a tray icon which goes away as soon as I mouse over it. If I return to the old user profile by signout/on, it comes right up. Tried a full uninstall and reinstall and the only profile it works on is the old one I don't want. The event log gives an exception in module QtCore.dll, code 0xc0000005. No I've tried all the tricks I can think of but can't get this to work properly. Mike
  6. No reply from support

    I have on of the 1000W PSU and installed the DPS app on my PC which went decently but unfortunately this was all part of a new system build and I had to create a new user and migrate things to it. The DPS G app now launches and creates a try icon which goes away as soon as I mouse over it. If I return to the old user profile by signout/on, it comes right up. Tried a full uninstall and reinstall and the only profile it works on is the old one I don't want. The event log gives an exception in module QtCore.dll, code 0xc0000005. No I've tried all the tricks I can think of but can't get this to work properly. Mike
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