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Everything posted by Darren YangTt Spm
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Looking for tech information On Smart Pro RGB PSU
Darren YangTt Spm replied to ajaxpowder's topic in Power Supplies
Hi, I will suggest you use our TTMod Sleeved cable which is suitable for all TT power supplies and there are plenty of colors to choose here is the info https://www.thermaltake.com/psu.aspx -
Smart 750W Bronze won't power Asus M4A78T-E
Darren YangTt Spm replied to amccombs's topic in Power Supplies
Hi, what we think it should support the ASUS M4A78T-E So, can you help to install the PSU to another PC system to test whether the Power Supply work or not? If not, please find following for customer service support USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe: support@thermaltake.de Australia/ New Zealand: rma@thermaltake.com.au International Global Customers: info@thermaltake.com -
DPS G PC APP " USB connected"
Darren YangTt Spm replied to popololo's topic in Digital Power Supplies(Smart Power Management)
Hi Sir, can you privately share me your email address and I will help you to check for you sorry for causing you inconvenience -
Hi, thanks for your feedback, we will share your ideas with our product team
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Hi, can you help me to check you connect to the USB 9-pin port as shown in the following picture our power supply have to connect to 9-pin USB port
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Hi, can you tell me the model name of the power supply and motherboard? meanwhile, can you try to connect the USB line into another USB 9-pin port on motherboard again? thank you
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Toughpower iRGB PLUS 1250W Titanium - fan replacement
Darren YangTt Spm replied to Anton's topic in Power Supplies
Hi Anton, if you open the screw on PSU case, that would affect your 10 years warranty here I will suggest you wait for our new product, we will have a new one soon to meet your expectation thank you -
DPS G PC APP " USB connected"
Darren YangTt Spm replied to popololo's topic in Digital Power Supplies(Smart Power Management)
Hi, sorry for causing you trouble, can you try to use another USB line to see if it works for not? you can find at following for our customer service info, they can help you to change one for you USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com -
Can I plug 6-pin SATA power male into 8-pin female on PSU?
Darren YangTt Spm replied to Youser's topic in Power Supplies
Hi, the pin define of 6-pin male SATA and 8-pin female connector are different so here I will suggest you if you have available peripheral (4-pin female connector) on power supply, you can buy the connector which comes into connecting with SATA and peripheral hope it can help you out -
Hi sir, this one is our previous version of digital PSU which can't sync with TT RGB PLUS software only new Toughpower iRGB PLUS Titanium & Platinum Series can sync with TT RGB PLUS software, and also Amazon Alexa Following are product info for you https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003081/Toughpower_iRGB_PLUS_1250W_Titanium/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003142/Toughpower_iRGB_PLUS_1200W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003141/Toughpower_iRGB_PLUS_1050W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003139/Toughpower_iRGB_PLUS_850W_Platinum_TT_Premium_Edition/design.htm
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Hi Stephen, for digital monitoring, you need to connect the USB cable with the motherboard and power supply can you help to double check if there is a USB cable line in the box? please find the reference picture as shown in following if there is no USB cable in there, please feedback to our customer team, and they will help you out USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
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I need instructions
Darren YangTt Spm replied to mowermel's topic in Digital Power Supplies(Smart Power Management)
hi, we think probably it's not power supply issue because you already changed two PSU therefore, it might be the issue with motherboard, CPU, or RAM so I will suggest you change the other stuff first -
Hi Pioruns, can you try to increase or decrease the loading of your PSU? the threshold of PSU loading is at 1050W, which means that if your PSU loading is over 1050W, the fan speed will spin up from 1200 RPM to 1600 RPM, or even higher if your loading is lower than 1050W, the fan speed will keep at around 1200RPM please find following for the graph of RPM vs loading under different modes
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irgb plus iRGB PLUS 850W with TT Aura Sync Controller
Darren YangTt Spm replied to ChaosFusion's topic in Power Supplies
Hi, yes, H200 is the only solution now for you to expand your internal USB 9-pin headers more info here https://www.thermaltake.com/Power_Supply/Accessories_/USB_Hub/C_00003210/H200_Internal_USB_Hub/design.htm -
iRGB PLUS 850W Platinum rail question
Darren YangTt Spm replied to rageoffreys's topic in Power Supplies
Hi, single or multiple rail cables will not affect the stability of the output voltage what we think is that if you just one 1080ti, we will suggest you re-install the driver of VGA card first and also you can check from DPS G software to see if there any warning alert happened or voltage drop when you drop out during games