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Darren YangTt Spm

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Everything posted by Darren YangTt Spm

  1. Darren YangTt Spm

    Toughpower iRGB PLUS Owner Club

    Toughpower iRGB PLUS Titanium & Platinum Series builds up with great quality and patented ultra-silent, 16.8 million-color RGB fan and 12 controllable single LEDs with 7 lighting modes, plus the support for three of intelligent platforms to help users monitor smart power supply units, and also becomes the world’s first voice controllable digital power supply which can be sync with all other Thermaltake TT RGB PLUS sync compatible products. For more iRGB PLUS series details please visit: http://www.thermaltake.com/psu.aspx For more software details please visit: http://dps.thermaltake.com/en Welcome to share us your own iRGB PLUS power supply you will have the chance to show your amazing build up on Tt offical FB https://www.facebook.com/ThermaltakeInc/
  2. Darren YangTt Spm

    Thermaltake DPS G App2.0 Smart Software

    Hi Lorick, sorry for causing you misunderstanding, we are trying our best to help you solve this issue, so we arrange one professional customer service currently we just launch new version of DPS G PC APP, please try to install the new one here, which can help you solve the warning alert issue http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_DPS_G/C_00002916/Toughpower_DPS_G_RGB_750W_Gold_/Support.htm sorry again
  3. Darren YangTt Spm

    The Riing Plus fans in these power supplies

    Hi, thanks for your advice, and we heart lots of people had the same issue therefore, we just launch a new Internal USB Hub to expand the number of 9pin USB port on the motherboard more information: http://www.thermaltake.com/Power_Supply/Accessories_/USB_Hub/C_00003210/H200_Internal_USB_Hub/design.htm Buy link: http://ttpremium.com/product/h200-internal-usb-hub/
  4. Darren YangTt Spm

    3RD Month waiting for ret

    Hi Ragecake, We are very sorry to hear that you had a bad experience! Would you mind to directly contact our global customer service we will try our best to help you ASAP USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  5. Darren YangTt Spm

    The Riing Plus fans in these power supplies

    Hi, our new launched "iRGB Plus Titanium and Platinum" PSU combined with Riing Plus fans, and you can use Riing PLUS software to control all RGB effects Just make sure you click the "Sync DPSG On" button to see more information, you may click on following webpage http://dps.thermaltake.com/en
  6. Darren YangTt Spm

    Thermaltake DPS G App2.0 Smart Software

    Hi Lorick, could you help us to send email to tony.peng@thermaltake.com thanks
  7. Hi, sorry for causing concern, could you help us to send email to tony.peng@thermaltake.com we will help you to solve this issue
  8. Darren YangTt Spm

    2x Digital PSU on one rig?

    Hi Chrischi, We have Toughpower DPS G RGB 1500W for high power usage http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_DPS_G/C_00002920/Toughpower_DPS_G_RGB_1500W_Titanium_/design.htm Also, we do think that multi PSU monitoring would be great helpful for user, and we are planning to do so So, is there any other feedback, please feel free to let us know
  9. Hi everyone, We launched brand new PC APP 3.0 recently which is suitable for all TT digital power supply Following are the key features: 1. Brand new PC interface for intuitive control 2. RGB lighting mode control 3. Real-time PSU & PC status monitoring 4. Smart Fan mode 5. Malfunction warning alert To see more info or download the APP, please click here Please feel to let us know if any feedback or opinions
  10. Darren YangTt Spm

    Thermaltake DPS G App2.0 Smart Software

    Hi Lorick, can you tell us your following PC info? we will try to solve it ASAP PC specs : - OS: - CPU: - MoBo: - RAM: - GPU: - PSU: - DPS G software vesion:
  11. Hi Karlitto, thanks for your feedback about software currently you can't remote on PC through mobile app, but we will pass on this idea to our RD team you might can see this feature next version thanks again
  12. Darren YangTt Spm

    TT DPS App Login

    Great to hear everything is okay now! thanks for your advice, we will keep improving
  13. Darren YangTt Spm

    DPS G v3.0.1 app doesn't log in

    Hi Lord Storic, if you want to monitor your PSU and PC status from mobile and cloud, you need to sign up account from following webpage http://dps.thermaltake.com/en/feed/feedlist and log in the account on DPS G PC APP as shown in following figure, then, you can see the record on mobile and web
  14. Darren YangTt Spm

    TT DPS App Login

    Hi TasWho, could you try to log in your account with lower case letter, because the email that you apply is as shown in following figure
  15. Darren YangTt Spm

    TT DPS App Login

    Hi Marcel, please help to login again, according to our record we saw you successfully log-in your account on 1/31 2018
  16. Darren YangTt Spm

    Service Request

    Hi Gaston, We are very sorry to hear that you had a bad experience Would you mind to contact our global customer service at USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  17. Darren YangTt Spm

    Is there an API conection existing ?

    Hi Marcel, Currently we don't open API to let user to customize their design, but I will report your idea to our RD team Once we open it, we will let you know
  18. Darren YangTt Spm

    Out of stock

    Hi Nikoline, sorry for causing you inconvenience It will be in stock on 1/28 on Amazon, as shown in following link https://www.amazon.com/Thermaltake-Toughpower-Titanium-256-Color-PS-TPG-1500DPCTUS-T/dp/B01KP8S83C/ref=sr_1_4?ie=UTF8&qid=1516859382&sr=8-4&keywords=DPS+G+RGB+titanium Besides, we will provide all cables in package, including 24pin, CPU, PCIe. etc. as shown in following table
  19. Hi Tsnow479, sorry for causing you trouble, we just finished this issue. Now you can use it with DPS G PC APP version 3.0.0 BTW, our software will be applied to all Thermaltake Digital Power Supply
  20. Hi Tsnow479, sorry for causing you trouble, we fixed this issue once we found out. Now it had been solved, you may try it again
  21. Darren YangTt Spm

    DOA Toughpower DPS G 750w

    Hi Tzeuniz, you can use voltage meter to test if PSU provides stable 12V, 5V,and 3.3V if it's okay, it may have problem with cable line then, i will suggest you to get RMA
  22. Darren YangTt Spm

    DOA Toughpower DPS G 750w

    Hi Tzeunis, according to your issue, there might be problems with motherboard, RAM, cable, case bottom or power supply it's hard to distinguish which one is failed If there is a start bottom (red one) on your motherboard, you can try to start computer with it (shown as following picture) If it is still not working, then I will suggest you check all these components one-by-one or you can find the retailer to check for you
  23. Darren YangTt Spm

    DPS 3.0 Error "INIT FAILED"

    Hi Skunkfoo, usually it will happen when the system can't detect your CPU or VGA. Please try to re-install the APP by administrator again please also provide us your hardware spec including Motherboard/ CPU/ VGA that we can check from our side
  24. Hi Jwar, Normally it will happen when the electric company doesn't provide stable electricity for power supply. DPS G PC APP will inform you when abnormal conditions happen So, if this situation doesn't happen a lot, you can continue to use this. But, if it happens a lot, we will suggest to get a RMA
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