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Darren YangTt Spm

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Everything posted by Darren YangTt Spm

  1. Thermaltake DPS G App2.0 Smart Software

    Hi Lorick, can you tell us your following PC info? we will try to solve it ASAP PC specs : - OS: - CPU: - MoBo: - RAM: - GPU: - PSU: - DPS G software vesion:
  2. Hi Karlitto, thanks for your feedback about software currently you can't remote on PC through mobile app, but we will pass on this idea to our RD team you might can see this feature next version thanks again
  3. TT DPS App Login

    Great to hear everything is okay now! thanks for your advice, we will keep improving
  4. DPS G v3.0.1 app doesn't log in

    Hi Lord Storic, if you want to monitor your PSU and PC status from mobile and cloud, you need to sign up account from following webpage http://dps.thermaltake.com/en/feed/feedlist and log in the account on DPS G PC APP as shown in following figure, then, you can see the record on mobile and web
  5. TT DPS App Login

    Hi TasWho, could you try to log in your account with lower case letter, because the email that you apply is as shown in following figure
  6. TT DPS App Login

    Hi Marcel, please help to login again, according to our record we saw you successfully log-in your account on 1/31 2018
  7. Service Request

    Hi Gaston, We are very sorry to hear that you had a bad experience Would you mind to contact our global customer service at USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  8. Is there an API conection existing ?

    Hi Marcel, Currently we don't open API to let user to customize their design, but I will report your idea to our RD team Once we open it, we will let you know
  9. Out of stock

    Hi Nikoline, sorry for causing you inconvenience It will be in stock on 1/28 on Amazon, as shown in following link https://www.amazon.com/Thermaltake-Toughpower-Titanium-256-Color-PS-TPG-1500DPCTUS-T/dp/B01KP8S83C/ref=sr_1_4?ie=UTF8&qid=1516859382&sr=8-4&keywords=DPS+G+RGB+titanium Besides, we will provide all cables in package, including 24pin, CPU, PCIe. etc. as shown in following table
  10. Hi Tsnow479, sorry for causing you trouble, we just finished this issue. Now you can use it with DPS G PC APP version 3.0.0 BTW, our software will be applied to all Thermaltake Digital Power Supply
  11. Hi Tsnow479, sorry for causing you trouble, we fixed this issue once we found out. Now it had been solved, you may try it again
  12. DOA Toughpower DPS G 750w

    Hi Tzeuniz, you can use voltage meter to test if PSU provides stable 12V, 5V,and 3.3V if it's okay, it may have problem with cable line then, i will suggest you to get RMA
  13. DOA Toughpower DPS G 750w

    Hi Tzeunis, according to your issue, there might be problems with motherboard, RAM, cable, case bottom or power supply it's hard to distinguish which one is failed If there is a start bottom (red one) on your motherboard, you can try to start computer with it (shown as following picture) If it is still not working, then I will suggest you check all these components one-by-one or you can find the retailer to check for you
  14. Hi everyone, We launched brand new PC APP 3.0 recently which is suitable for all TT digital power supply Following are the key features: 1. Brand new PC interface for intuitive control 2. RGB lighting mode control 3. Real-time PSU & PC status monitoring 4. Smart Fan mode 5. Malfunction warning alert To see more info or download the APP, please click here Please feel to let us know if any feedback or opinions
  15. DPS 3.0 Error "INIT FAILED"

    Hi Skunkfoo, usually it will happen when the system can't detect your CPU or VGA. Please try to re-install the APP by administrator again please also provide us your hardware spec including Motherboard/ CPU/ VGA that we can check from our side
  16. Hi Jwar, Normally it will happen when the electric company doesn't provide stable electricity for power supply. DPS G PC APP will inform you when abnormal conditions happen So, if this situation doesn't happen a lot, you can continue to use this. But, if it happens a lot, we will suggest to get a RMA
  17. 1500W USB cannot connect to DPS

    Hi Aplah Zulua, sorry for causing you trouble, hope everything goes well after you get your RMA if there is anything need us help, please feel free to let us know
  18. Thermaltake Toughpower Grand RGB 850 Watt

    Hi the-jackyal, The one you bought "Toughpower Grand RGB 850W" is our analog power supply, if you would like to use the digital software "DPS G PC APP", I will suggest you to buy Toughpower DPS G RGB 850W Gold. You could see the following link for more information Product info: http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_DPS_G/C_00002917/Toughpower_DPS_G_RGB_850W_Gold_/design.htm Buy link: https://www.amazon.com/Thermaltake-Toughpower-256-Color-Warranty-PS-TPG-0850FPCGUS-R/dp/B01I157UAS?th=1