Lord Storic

This system was completely built from scratch and the OS was a brand new install. Is the software supposed to read the S/N via the USB interface? I ask because when I look at the About of the app, the S/N is blank (see screenshot). I tried entering the S/N on the sticker on the box into the 2.4.2 version of the app, but the string on the label had more characters than what the 2.4.2 version would allow.

In addition, I found a download for v2.4.2 of the DPSapp, and tried installing that. When I rebooted and ran the older app, it asked me for the S/N of the power supply (something that the 3.0.x versions did not). Is the S/N listed on the box somewhere, as I am unable to remove the power supply to see if I can find it on the physical unit.

So, I've checked Windows Firewall and the app is correctly being allowed. In addition, I've tried incorrectly entering my credentials into the app, and get no message or response from the app at all. Also, I am able to log into the website with my credentials.

I have uninstalled, rebooted, and reinstalled DPS G App v3.0.1 Global. I also have Internet connectivity, but I am still unable to log in. I enter my credentials and click the Login button and nothing happens.

I have an account on the listed webpage, but when I enter my credentials into the DPS G app, nothing happens.

I have a newly installed Windows 10 Pro 64-bit and have installed the latest DPS G app to control and monitor a newly purchased Thermaltake Toughpower iRGB PLUS 1250W Titanium power supply. I can use the software to change the lighting in the power supply but I cannot log in to the software and be able to monitor the PS from the web. Any suggestions?

I am having this exact same problem. Fresh install of 64-bit Windows 10 v1709, build 16299.192. DPS G application installs and I can get information from it/change RGB fan color/etc, but cannot log in through app. I CAN log in to http://dps.thermaltake.com, though. Version of app is listed as 3.0.0.