Stephen Chiang

Glad to help, any question, please let us know. Thanks again~

My apologizes, https://drive.google.com/file/d/1fQvJSoUR0D7niR_Yyms4c55g97TzAf8d/view?usp=sharing

Please try this FW reset tool, simply plug-in the Miku Iris mouse, and open the reset tool. Thank you

Hi, have you tried resetting the mouse via software? There's a reset button on top right part of the software interface. Thanks

Hello, good day. Neros RGB button functions are fixed. There's no driver for this mouse. Thank you

Hi may I ask which Commander gaming gear combo you are referring to? please let me know the full product name. Thank you

Got the log file. We are working on it, will let you know ASAP. Thanks again

Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you - Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt. Please send this .txt file to me. My email: stephen.chiang@ttesports.com

Hi, ok, understood. I will look into this matter and get back to you ASAP. Thanks

Hello, can you please try reinstall the software again? thanks

Hello, what seems to be the problem with Command Pro Center? Can you open software? Thanks

hello, did you hit "Apply" after customizing the lighting effects on the iTAKE software? thx

Hi may I ask which model is it? thx

Hi did you hit "Apply" on the software menu? thx

Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx