Have you tested each docking station seperately? Would like to verify that each one is working properly by itself first. >> Turned oth off, tuned on the second one which I could not get connected. No Go. >> Turned off the Second one and turned the first one back on. First one works. This could be related to an IRQ conflict or other issue with multiple docking stations installed at one time. >> Installed them one at a time. had an issue with the very first one I tried. Couldn't get it to work, unboxed the second one, shut the first one off and the second came up which is now the one I refer to as the working drive. Ordered a replacement which I refer to as he second drive now. Brought online while the first was up and continued working. Second replacement drive will not come up in Disk Management or as a USB device. >> I have a windows 7 PC here that I tried the dock on that I can't get working, alone, by itself, not both of them. It worked. Brought back to the Windows 8 PC, wouldn't work, yet the other does. Doesn't make sense since I would suspect they both should not work. Also, for the support link, can you please link me to support page you are referning to with the broken link and we can make sure to get any issues resolved. >> Link appears to working today. Probably bad timing when I tried it. Thanks for requesting that anyway. You can email our USA Support team - ttsupport@thermaltakeusa.com directly for support or contact by phone 800.988.1088 >> Feel free to correct my spelling on the Post Title. I couldn't. I meant "BlacX 5G Duet Docking Station not recognized (Set Address Failed))". Sorry about that ....