Jump to content
  • Forum Statistics

    3,164
    Total Topics
    27,344
    Total Posts
  • Member Statistics

    123,910
    Total Members
    16,800
    Most Online
    H508
    Newest Member
    H508
    Joined

Tekwizrd

Members
  • Content count

    10
  • Joined

  • Last visited

About Tekwizrd

  • Rank
    Just Getting Started
  1. Blacx 5G Duet Drive Docking Station Disconnecting

    Apparently no one has any ideas here. I am guessing at this point the dock is bad ..... again. This will be the third one I'll be getting in to try! The second dock unit stays up and is solid. I've also had to replace the USB cable that came with it. That allowed the device to be recognized, but now it doesn't up. The USB cable out of the box didn't even allow the device to be recognized. Very, very, frustrated. I'll be calling support again today. I just want them to work as advertised!
  2. Blacx 5G Duet Drive Docking Station Disconnecting

    I have two of these docks, only the one keeps going offline on me. No power save features are on that I am aware of. I have to shut the dock off and turn back on for it be recognized again. The other dock stays up. Already replaced this dock once for similar reasons.
  3. Running Windows 8.1, I have an issue with the STU022U BlackX 5g Duet docking station disconnecting overnight while downloads are running. I have my computer setup to not sleep or hibernate ANYTHING including USB. Drives are Seagate 3 TB. Work fine except that when I check downloads running overnight, they keep going into a state where the drive is not available and terminate. Is there something with docking station I can tweak or update? Thank you!
  4. That cycling has settled down. Looks like its working now and stable. Was a cable issue. How do I get a replacement cable for the defective cable?
  5. Okay ... went to the shack and bought a USB 3.0 Cable. $32!!!! Will be returniung this once I get my replacement cable from ThermalTake. BlacX Due 5G Docking station shows up correctly now, but it keeps cycling. I have NIRSOFT USBView loaded. It shows the dock loaded correctly, then it cycles and the drives are removed from File Explorer and then the USBDevView program shows it going offline, then online, and continues to cycle like that. It almost appears that it is fighting itself for an address or something. Can two of the Docking stations be run on Windows 8.1 together?
  6. Lines were busy ... Left message. We'll see. Thanks. I may run out to get a new USB 3.0 cable to see if it works! Thanks for the help ThermalMike. I will follow up with a post once I try a new cable.
  7. I think the cable is bad. I run both of the units solo using the same USB cable. I also tried both USB 3.0 ports with the good cable and they work. Unfortunately i do not have a spare USB 3.0 cable to try. I also had to order these site to store from Walmart and wait about a week to get them in. Been dealing with this for a about three weeks already. I cannot get either one to work using the second USB cable. This is the second DOA i've recieved. Not sure if the first one was the cable or the dock at this point. I returned the first cable with the dock. so the bad cable came in with the replacement dock I ordered. What's next?
  8. Have you tested each docking station seperately? Would like to verify that each one is working properly by itself first. >> Turned oth off, tuned on the second one which I could not get connected. No Go. >> Turned off the Second one and turned the first one back on. First one works. This could be related to an IRQ conflict or other issue with multiple docking stations installed at one time. >> Installed them one at a time. had an issue with the very first one I tried. Couldn't get it to work, unboxed the second one, shut the first one off and the second came up which is now the one I refer to as the working drive. Ordered a replacement which I refer to as he second drive now. Brought online while the first was up and continued working. Second replacement drive will not come up in Disk Management or as a USB device. >> I have a windows 7 PC here that I tried the dock on that I can't get working, alone, by itself, not both of them. It worked. Brought back to the Windows 8 PC, wouldn't work, yet the other does. Doesn't make sense since I would suspect they both should not work. Also, for the support link, can you please link me to support page you are referning to with the broken link and we can make sure to get any issues resolved. >> Link appears to working today. Probably bad timing when I tried it. Thanks for requesting that anyway. You can email our USA Support team - ttsupport@thermaltakeusa.com directly for support or contact by phone 800.988.1088 >> Feel free to correct my spelling on the Post Title. I couldn't. I meant "BlacX 5G Duet Docking Station not recognized (Set Address Failed))". Sorry about that ....
  9. Running Windows 8.1, I purchased 2 BlackX 5g Duet docking stations. Could not get the first one I tried to recognize for anything. Tried the second one and it worked great! Looked like a DOA of the first dock so I returnede it and ordered another. The replacement came in, I plugged it in (keep in mind I have a working dock right now already attached to the system), Device Manager eventually show the device as "Unknown USB Device (Set Address Failed)". Doesn't show in Disk management either. I found one solution that required a small Windows update on Windows 8 to get this to work. Even though I already had one working, I downloaded and ran the update. It said it was installed already and exited. I can't seem to find any help on this online other than other posts relating to the same issue. I checked the Thermaltake support page, it's Sunday and the phone support is only available M thru F which dosn't help me, the Chat option says its coming in the future, ugggh, and the email support page is a bad link! So no support for me. So I am raching out to the forum to hopefully find my solution. I understand the address issue, but also understand it will be a reg hack to prob fix it. I was hoping for some other insight before I proceed further. Thanks in advance!!
×