amaru psyn

apologies, as i didn't express myself very clearly there what i meant was, given that you have abandoned your FCS, and have recommended that i uninstall it, surely that would entitle me to not only a full refund should the problem persist - or if uninstalling the FCS does resolve the issue, a partial refund for no longer being able to utilise one of the features of the water 3.0 extreme still being promoted on your site as a selling point ! - while the fact the water 3.0 extreme comes with FCS was only the third factor (behind performance and quiet operation, of course) influencing my decision in choosing which AIO cpu watercooler to buy, the FCS was still the reason i selected it over a competitor's model of comparable quality it seems that you have admitted a terminal fault with a feature of this product and offered no real recompense or solution/s to existing customers who own one. this is unacceptable to me, and probably the australian competition and consumer commission too ..to start from the beginning: sometime late in january the cpu fans started behaving erratically. i'd changed and installed nothing prior to this, and the only windows system updates earlier in the month appear completely unrelated to the issue i can't remember whether the fans suddenly ramping up to a high speed for no apparent reason was the first dysfunctional behaviour to manifest, or whether it was the erratic activity you can see in the picture below, but either way something is clearly not right ! since then i have unplugged and replugged all the relevant connections, uninstalled, reinstalled, and finally sucessfully uninstalled the FCS*, and even tried using different fans, all to no avail * following on from my first post: when i was successful in completely uninstalling the FCS, the fans would still randomly appear possessed. so i used ccleaner to remove all FCS related stuff still in my registry, and manually deleted the open hardware monitor exe file from the list of startup items - despite my system configuration claiming it had been disabled for around a year already - as i wanted to be sure this appeared to have finally fixed the frustrating fan fiasco, as the next time i started my PC the fans behaved from boot all day until bedtime ..then the next time i turned on my PC the fans roared to near full power before windows had even welcomed me, and stayed at that speed, falling straight back into the bad habit they'd recently developed for whatever reason/s so, in order to both preserve my sanity, and actually be able to use my computer in peace, i have removed the unit from my case and replaced it with the stock intel cpu fan subsequently, i would like to return the faulty unit for a full refund ASAP, so that i can afford to replace the inadequate and annoyingly high pitched stock intel fan with an AIO cooling system not made by thermaltake

very interesting - this might help explain why my fans have been going haywire / misbehaving in general for no apparent reason/s lately (although they were fine for around a year) ..after first seeing this post, i tried uninstalling the fan control software, only for the issue to remain. so i then reinstalled it, and not only was this also not a remedy, now two instances of the open hardware monitor load on boot, and neither of them work properly !?! i'm also quite surprised that you have seemingly decided to completely abandon your fan control software, as that gives me the impression that the problem/s must be pretty bad hey - where does this leave all of the 3.0 extreme customers with units - functional or otherwise - still under warranty?