We are located in Australia, Queensland, Brisbane. My Tt headset was giving to me free by a friend of mine so im guessing you can't do much with mine seeing that it's second hand, which i got the headset by itself, but my brother got his from Umart about 2 or 3 weeks* ago (not one), but we are both having the same problem on my computer and his one, is there some type of special driver for these headsets or is it just plug and play? This is the first time I have had anything by Thermaltake and im loving the feel of the headset and the long length cables so i can relax in bad and listen from afar with the volume control next to me, it's just the headset speakers are playing up on me.