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Thank you Tt Josh, you are a genuinely nice person. I know none of this is TTE sports fault, it was just frustrating. I will keep you updated!

Well I have to have a receipt no matter what it seems. I'm on a trip until the 19th and won't be able to even attempt to get the receipt until the 20th. Add another 3-4 weeks to get the RMA process done and I won't be able to use this mouse for longer than it has functioned. Very disappointing in all ways.

Well if it has broken down twice in the past 2 days, it's going to happen again. Not a very reliable mouse, I will still send it in. I shouldn't have to worry whether or not my mouse will function for the day.

Thanks Tt Josh, I went through all the steps. I cleaned it 5 times, reinstalled all drivers, updated to the latest firmware and also tested it on several computers. It doesn't explain why it suddenly starts moving though. I just don't want to send it in and have it returned to me when it has the same issues!

Hi, so I just turned on my computer again, and the mouse starts working.. Before I tried on multiple computers and it still wouldn't work. I'm not sure why it randomly starts working/not working... very interesting..

Thank you Tt Josh!

Hi, I bought the Theron gaming mouse on May 8th. On June 5th, the sensor stopped working while the other buttons continued to work. I saw other people had some issues with firmware but after trying all the suggestions and trying the mouse on other computers, I am sure it is a hardware issue. When I turned on the computer again the next day, the mouse magically started working with no issues for the entire day. Now today, the mouse has stopped working again with the buttons functioning normally. I sent in an email to support through the website on the 5th but have not yet received a reply yet. I also just moved and cannot find my original receipt.. I was wondering if anyone else had these issues and how long it takes for customer service to reply. PS. I am from Canada. Thank you