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Posts posted by Denny
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hi Mike,
due to the different design upon mother board and VGA cards, some of the CPU and VGA readings might not be available.
we will keep updating the software to support as many mother boards and VGA cards as possible.
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Hi Mike,
Are you saying the DPS G PC App was working before you updated Windows?
regarding to the error code you provided, the C++ package is not completely installed.
Can you uninstall the C++ Redistributable package and reinstall that again?
and make sure you install the the file "vc_redist.x86.exe"
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On 9/13/2017 at 4:09 AM, bsbd said:
I have on of the 1000W PSU and installed the DPS app on my PC which went decently but unfortunately this was all part of a system build/upgrade and I had to create a new user and migrate things to it. The DPS G app now launches and creates a tray icon which goes away as soon as I mouse over it. If I return to the old user profile by signout/on, it comes right up. Tried a full uninstall and reinstall and the only profile it works on is the old one I don't want.
The event log gives an exception in module QtCore.dll, code 0xc0000005. No I've tried all the tricks I can think of but can't get this to work properly.
Mike
Hi Mike,
can you provide the specification of your system (before and after upgrade)?
and it seems like the Visual C++ Redistributable needs to upgrade to latest version.
https://www.microsoft.com/en-US/download/details.aspx?id=48145
please let me know if the problem is solved after upgrading C++ package.
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hi,
Unfortunately, we current do not have the plans to offer development kit.
we will take your suggestion to our team to see if we can offer it in the future.
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Hi,
based on the given spec, the total power consumption of your build is about 300W. (not sure if you have install any other devices)
then 500W or above power supply will be a good fit.
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Hi,
can you provide the model name of your motherboard?
so i can specifically point out the internal USB port to you.
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hi,
Can you check if you power supply is connected with motherboard via usb cable?
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hi,
May I ask what PSU model do you have?
Toughpower DPS G RGB 750W Gold
or Toughpower Grand RGB 750W Gold?
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Hi,
Can you try running the installation as administrator?
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hi,
you can short the PS-ON(green wire) and ground (black wire) with paper clip to check if the power supply operates normally.
please make sure the power is not connected to any other devices when turning on the power.
here is the ATX 24 pinout for your reference:
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Hi,
I would recommend to send the psu unit and all the cables to RMA because the issue might be caused by the cables.
however, you can still directly contact our customer service to see if you would like to return only the unit or everything including the cables.
I am not sure where you are located.
here is the contact for customer service in USA:
USA Support email:
ttsupport@thermaltakeusa.com
USA Technical Support:
800-988-1088
Monday to Friday 9:00AM to 5:30PM (P.S.T)
please let me know if you need the customer service contact in any other region.
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can you please try connecting the PSU to rear USB port with a mini USB cable?
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15 hours ago, hallster said:
Hope someone has a simple answer to a simple question!
If I change the colour of the PSU fan ring in the RGB tab of the software, how can I make sure it "remembers" the new colour after the PC restarts? It's driving me mad to have to keep changing it to match the rest of my system every time...
Thanks!
Hi,
Unfortunately, the RGB setting is not saved in the power supply itself, but the software should be able to remember the setting every time you turn on your PC.
That means every time the DPS G PC app is loaded while turning on the PC, the RGB lighting should be turned into the color you have set previously.
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Hi,
I am not sure if you installed the latest version that does not require Adobe Flash anymore.
here is the download link:
http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global
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Hi,
Does the power supply directly connect to the motherboard without using USB extension?
Can you also try to connect the power supply to rear USB ports with regular mini USB cable?
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Hi,
I would recommend to contact with your retailer to ask for the 4 pin molex cable because all the cables should be included in the PSU package.
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Hi,
The Commander FT fan controller require a four pin molex, which should be included in the power supply package.
Can you check your cable package again?
or can you provide detailed information about your PSU, such as the model name and part number?
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Hi,
Can you please upgrade to the latest version,V 2.4.3333?
here is the download link:
http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global
please let me know if you still have troubles in the installation.
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Hi,
Can you directly send the RMA request to info@thermaltake.com?
they will help you to arrange the replacement.
please feel free to let me know if you have troubles in the RMA process.
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Hi,
May I ask where you live?
I would like to help you go through the RMA process.
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hi,
The 5v rail might be out of 3% range while the 12v rail (vga card) is under stress loading.
However, i will need to check the power supply's record to confirm if this is the case.
Could you please send me the record of power supply's status?
the record can be exported in the PC App.
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Hi,
The threshold for voltage warning alert is +/- 3%, where Intel has the voltage regulation standard of +/- 5%.
It means our warning alert is more sensitive and reminds that the power supply might be pushed too hard while mining.
If the power supply is running under heavy loading for long run, the life expectancy of the power supply will be short.
Thermaltake DPS G App2.0 Smart Software
in Power Supplies
Posted
hi Mike,
The PSU has built in microcontroller unit that can collect the power supply status, including output voltage, output current, fan speed, and so on.
basically, the readings of power supply status are available because of the unit.
on the other hand, the CPU and VGA card information can be read only if motherboard and VGA cards provide such the information.
but sometimes it will support the CPU & VGA monitoring after updating the software.