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Moderator Thermaltake
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Everything posted by Denny

  1. we have been keeping improving the PC client for our digital power supply series. Some of the bugs have been fixed in the latest version of DPS G PC App. here is the release note: Please feel free to inform us if you find any bugs. To download the PC App, please click here
  2. 750w Gold Tough Power no fan led

    hi, May I ask what PSU model do you have? Toughpower DPS G RGB 750W Gold or Toughpower Grand RGB 750W Gold?
  3. Hi, Can you try running the installation as administrator?
  4. Smart Pro RGB Bronze Owners Club

    hi, you can short the PS-ON(green wire) and ground (black wire) with paper clip to check if the power supply operates normally. please make sure the power is not connected to any other devices when turning on the power. here is the ATX 24 pinout for your reference:
  5. Hi, I would recommend to send the psu unit and all the cables to RMA because the issue might be caused by the cables. however, you can still directly contact our customer service to see if you would like to return only the unit or everything including the cables. I am not sure where you are located. here is the contact for customer service in USA: USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T) please let me know if you need the customer service contact in any other region.
  6. can you please try connecting the PSU to rear USB port with a mini USB cable?
  7. Toughpower DPS G RGB with Core P5

    With Core P5, you can actually install the power supply vertically and show off the fan without using extension cables. see the photo below:
  8. Thermaltake DPS G App2.0 Smart Software

    Hi, Unfortunately, the RGB setting is not saved in the power supply itself, but the software should be able to remember the setting every time you turn on your PC. That means every time the DPS G PC app is loaded while turning on the PC, the RGB lighting should be turned into the color you have set previously.
  9. Hi, I am not sure if you installed the latest version that does not require Adobe Flash anymore. here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global
  10. Hi, Does the power supply directly connect to the motherboard without using USB extension? Can you also try to connect the power supply to rear USB ports with regular mini USB cable?
  11. Install a Commander FT with a DPS G 600W

    Hi, I would recommend to contact with your retailer to ask for the 4 pin molex cable because all the cables should be included in the PSU package.
  12. Install a Commander FT with a DPS G 600W

    Hi, The Commander FT fan controller require a four pin molex, which should be included in the power supply package. Can you check your cable package again? or can you provide detailed information about your PSU, such as the model name and part number?
  13. Hi, Can you please upgrade to the latest version,V 2.4.3333? here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global please let me know if you still have troubles in the installation.
  14. Abnormal Warning Voltage 700W

    Hi, Can you directly send the RMA request to info@thermaltake.com? they will help you to arrange the replacement. please feel free to let me know if you have troubles in the RMA process.
  15. Abnormal Warning Voltage 700W

    Hi, May I ask where you live? I would like to help you go through the RMA process.
  16. Abnormal Warning Voltage 700W

    hi, The 5v rail might be out of 3% range while the 12v rail (vga card) is under stress loading. However, i will need to check the power supply's record to confirm if this is the case. Could you please send me the record of power supply's status? the record can be exported in the PC App.
  17. Abnormal Warning Voltage 700W

    Hi, The threshold for voltage warning alert is +/- 3%, where Intel has the voltage regulation standard of +/- 5%. It means our warning alert is more sensitive and reminds that the power supply might be pushed too hard while mining. If the power supply is running under heavy loading for long run, the life expectancy of the power supply will be short.
  18. Hi, Can you please inbox me with your account ID?
  19. Hi, The 10 pin USB header should directly plug into the USB male header on your motherboard. Once the PSU connects to the motherboard with the USB cable, the PC app should work fine. TT Pacific RL 360 liquid cooling kit does not support the software control function. The RGB lighting should be able to control with a fan controller. It doesn't really seem like the restarting issue is caused by the power supply. i would suggest to leave only one stick of RAM on the motherboard to test if the issue still happens. If you still have restarting issue, you could apply for the RMA process. here is the contact info for USA region: USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T)
  20. Hi, Does your power supply directly connect to motherboard without using USB extension? Sometimes this happens because of using USB extension.
  21. Hi, Can you check if your power supply has been connected to the motherboard via the USB cable included in the package? The power supply should be under low loading when playing games or surfing on Internet. However, the power supply should not reboot your system under such low loading. Did you see any error message before the system reboots? I would suggest to check the memory on the motherboard because sometimes the system might be restarted due to the memory errors. For the RGB Riing Fan, might I ask where did you download the V1.0.2 software? It is very old version and it might not work on the RGB Riing Fan. Please upgrade your software to V2.1.5 on the download link below: http://www.thermaltake.com/MICROSITE/Riing12RGBRadiatorFanTTPremiumEdition/index.html#2nd
  22. Hi, The RGB power supply with the switch button only has limit lighting options (solid Red, Green, Blue, White, RGB Cycle and LED Off) The 1250W Titanium support the software control with more RGB lighting options (single, random, and RGB cycle)and colors. beside, it also offers DPS G Riing RGB App (available on apple store and Android play) that can control the RGB lighting remotely and support music and microphone modes. The reason of why switch button and software control can't happen in the one unit is because the conflicts might be caused by uncertain priority of lighting control.
  23. Hi, The compatibility issue has been reported to the software team and they are working on it. We will release a update to fix the issue as soon as possible.
  24. Thermaltake DPS G App2.0 Smart Software

    Thanks for sharing your experience. That will help us to do the trouble shooting next time
  25. Hi Sorry for the inconveniences caused by the software. In order to provide better experiences in the software, our software team is working on simplify the login process. Very appreciate your feedback.