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Denny

Moderator Thermaltake
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Everything posted by Denny

  1. Hi, Have you recently upgrade the PC App from V2.4.2 to V2.4.3? if you did, we have a beta version of the PC App that can solve this issue. here is the link for you to try: https://drive.google.com/open?id=0Bz5aPcLLNGlmRTRsLWg5T1N1NG8
  2. Hi, Unfortunately, the power supply does have build-in memory to save the RGB setting, but the RGB lighting should stay the same every time you turn on the PC and the App is loaded.
  3. We have made some improvements on the DPS G PC App. The following is the update history of the latest update V2.4.3 Check out the product page or you can click here to download
  4. hi, we have been informed how all the users would like to start the app on minimized window. we will be working on it
  5. Hi, that's right. the only difference between these two model is the 80 plus rating. Toughpower Grand RGB is gold rating and Smart Pro RGB is bronze rating
  6. Toughpower DPS G RGB Series is the world's first power supply pre-installed with the 256 color RGB Riing Fan. The DPS G PC App allows users to change the fan color with three different modes - LED Off, Single Color, and 256 Color Rotation. The power supply is also built with quality components to maximize the power efficiency. Moreover, Toughpower DPS G RGB Series power supply also supports the Smart Power Management platform, which will allow users to monitor and track power consumption through the DPS G PC app, DPS G Cloud Management, and DPS G Mobile app. Toughpower DPS G RGB line consists of three 80 PLUS GOLD certified PSUs with capacities ranging from 650W to 850W and five 80 PLUS Titanium certified PSUs with capacities ranging from 850W to 1500W Download the Toughpower DPS G RGB collection guide to learn more Welcome to share the photos of your RGB power supply with us
  7. Hi, The main differences between these two power supply are the digital feature and monitoring tools. For example, Toughpower DPS G RGB PSU support the DPS G PC App that can control the RGB lighting digitally and monitor the PSU's status. In the other hand, Smart Pro RGB only support the switch button on the back to control 6 different RGB lighting. you can learn more on the product page here https://goo.gl/MivIsJ
  8. Hi, if the RL1 is the only burned component as you have mentioned, it is the electronic relay that can protect psu from the damages caused by abnormal input voltage. however, here is the spec of the RL1 component GQ-SH-112LM1,10A/250VAC,4P,85℃ or OJE-SS-112HMF,10A/250V
  9. Hi the USB signal might be interfered. please make sure the PSU directly connect to the usb header on motherboard.
  10. hi, what is the P/N of your power supply? Gold rating or platinum? the component can be different on these two different models.
  11. hi, the PCIE pin configuration of the PSU is that pin 1 to 5 are ground and pin 6 to 8 are +12V on the PSU connector side. but i would not recommend you to try the power configuration because wrong pin connection will catch fire. if you need a spare PCIe cable, please feel free to contact our customer service. here is the contact info: North America: support@thermaltakeusa.zendesk.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) South America: suporte.thermaltake@thermaltakeusa.com Europe: support@thermaltake.de Asia and other region: cs3@thermaltake.com
  12. hi, if you have tried everything on the list above, you might need to go through RMA process here is the contact USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T)
  13. hi, The usb hub might interfere the signal between power supply and motherboard. if possible, can you please connect the power supply to the USB at back panel with mini USB cable?
  14. Hi, can you try the following attempts? 1. please open windows device manager and check if the power supply has been recognized on usb port? 2. make sure the USB driver has been properly installed. 3. check if you downloaded the latest version 2.4.2 on product page (https://goo.gl/5g2bNT) 4. check if the wire on the USB cable is loose or not.
  15. Hi, if the DPS G PC App can operate normally (controlling the fan speed and lighting), we might not be able to fix the issue because of the compatibility problem on Corsair fans. about the warning alert issue, i have also replied on another thread you posted. i would like to ask you to confirm if the power supply connects to the motherboard without using USB hub? if not, can you please swap with another USB port?
  16. Hi, Can you please make sure if your power supply directly connects to motherboard without using a USB hub? if not, can you swap another USB port on your motherboard?
  17. After testing the AUSU AI Suite, i found the case fan control should not have the issue. Test environment: ASUS Maximus VIII Extreme Windows 10 64bit ASUS AI Suite 3 V1.01.3 DPS G PC App V 2.4.1 here is the photo with customized fan profile (fan speed at 528 rpm) here is another photo with full speed on the case fan The RGB lighting on the power supply has to be controlled by the PC app. If the Corsair Link has the compatibility issue with DPS G software, i would like to suggest you to contact their customer service.
  18. hi, Did the software operate normally in your system, such as fan speed control and RGB lighting control? we have tested the software with some of the motherboards and it doesn't interfere with the case fans.
  19. Hi, this looks like a hardware issue. Can you please contact our USA support team to go through RMA process? USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T)
  20. right now, you might not be able to minimize the app while starting Windows. we will take you feedback to our software team. sorry for the inconveniences. The RGB lighting will be turned on while the PC App is launched.
  21. Hi, thank your for the great suggestion. we will be striving to work this out
  22. Sorry for the missing information on Toughpower DPS G RGB 650W Gold. we will update the info on the product page as soon as possible. Toughpower DPS G RGB 650W Gold has OCP, OPP, OVP, UVP, OTP, SCP.
  23. Hi, Do you mean the PC App only show a fix number on all of readings?
  24. Hi, The Toughpower Grand RGB Gold Series do equip the EMI Filter.
  25. Hi, you cannot find the folder because it is hidden by default. here is the instruction of how to show all the hidden files and folders: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/