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    Mei Sun
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    Mei Sun


Moderator Thermaltake
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Everything posted by Denny

  1. If you have any questions on using the Smart Power Management platform, the user manual is available to download. Click here to download (New version) The user manual covers the introduction of the SPM features and how to install and use the SPM, including PC APP 3.0, Mobile App 1.0, and Cloud management 1.0.
  2. Toughpower DPS G RGB Series is the world's first power supply pre-installed with the 256 color RGB Riing Fan. The DPS G PC App allows users to change the fan color with three different modes - LED Off, Single Color, and 256 Color Rotation. The power supply is also built with quality components to maximize the power efficiency. Moreover, Toughpower DPS G RGB Series power supply also supports the Smart Power Management platform, which will allow users to monitor and track power consumption through the DPS G PC app, DPS G Cloud Management, and DPS G Mobile app. Toughpower DPS G RGB line consists of three 80 PLUS GOLD certified PSUs with capacities ranging from 650W to 850W and five 80 PLUS Titanium certified PSUs with capacities ranging from 850W to 1500W Download the Toughpower DPS G RGB collection guide to learn more Welcome to share the photos of your RGB power supply with us
  3. we have been keeping improving the PC client for our digital power supply series. Some of the bugs have been fixed in the latest version of DPS G PC App. here is the release note: Please feel free to inform us if you find any bugs. To download the PC App, please click here
  4. Denny

    Thermaltake DPS G App2.0 Smart Software

    hi Mike, The PSU has built in microcontroller unit that can collect the power supply status, including output voltage, output current, fan speed, and so on. basically, the readings of power supply status are available because of the unit. on the other hand, the CPU and VGA card information can be read only if motherboard and VGA cards provide such the information. but sometimes it will support the CPU & VGA monitoring after updating the software.
  5. Denny

    Thermaltake DPS G App2.0 Smart Software

    hi Mike, due to the different design upon mother board and VGA cards, some of the CPU and VGA readings might not be available. we will keep updating the software to support as many mother boards and VGA cards as possible.
  6. Denny

    Thermaltake DPS G App2.0 Smart Software

    Hi Mike, Are you saying the DPS G PC App was working before you updated Windows? regarding to the error code you provided, the C++ package is not completely installed. Can you uninstall the C++ Redistributable package and reinstall that again? and make sure you install the the file "vc_redist.x86.exe"
  7. Denny

    Thermaltake DPS G App2.0 Smart Software

    Hi Mike, can you provide the specification of your system (before and after upgrade)? and it seems like the Visual C++ Redistributable needs to upgrade to latest version. https://www.microsoft.com/en-US/download/details.aspx?id=48145 please let me know if the problem is solved after upgrading C++ package.
  8. hi, Unfortunately, we current do not have the plans to offer development kit. we will take your suggestion to our team to see if we can offer it in the future.
  9. Denny

    App not working

    Hi, Please connect the USB cable to the internal USB port on motherboard. check the photo below: (please note that make sure the USB header is in right direction)
  10. Denny

    What power supply i need?

    Hi, based on the given spec, the total power consumption of your build is about 300W. (not sure if you have install any other devices) then 500W or above power supply will be a good fit.
  11. Denny

    App not working

    Hi, can you provide the model name of your motherboard? so i can specifically point out the internal USB port to you.
  12. Denny

    App not working

    hi, Can you check if you power supply is connected with motherboard via usb cable?
  13. Denny

    750w Gold Tough Power no fan led

    hi, May I ask what PSU model do you have? Toughpower DPS G RGB 750W Gold or Toughpower Grand RGB 750W Gold?
  14. Hi, Can you try running the installation as administrator?
  15. Denny

    Smart Pro RGB Bronze Owners Club

    hi, you can short the PS-ON(green wire) and ground (black wire) with paper clip to check if the power supply operates normally. please make sure the power is not connected to any other devices when turning on the power. here is the ATX 24 pinout for your reference:
  16. Hi, I would recommend to send the psu unit and all the cables to RMA because the issue might be caused by the cables. however, you can still directly contact our customer service to see if you would like to return only the unit or everything including the cables. I am not sure where you are located. here is the contact for customer service in USA: USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T) please let me know if you need the customer service contact in any other region.
  17. can you please try connecting the PSU to rear USB port with a mini USB cable?
  18. Denny

    Toughpower DPS G RGB with Core P5

    With Core P5, you can actually install the power supply vertically and show off the fan without using extension cables. see the photo below:
  19. Denny

    Thermaltake DPS G App2.0 Smart Software

    Hi, Unfortunately, the RGB setting is not saved in the power supply itself, but the software should be able to remember the setting every time you turn on your PC. That means every time the DPS G PC app is loaded while turning on the PC, the RGB lighting should be turned into the color you have set previously.
  20. Hi, I am not sure if you installed the latest version that does not require Adobe Flash anymore. here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global
  21. Hi, Does the power supply directly connect to the motherboard without using USB extension? Can you also try to connect the power supply to rear USB ports with regular mini USB cable?
  22. Denny

    Install a Commander FT with a DPS G 600W

    Hi, I would recommend to contact with your retailer to ask for the 4 pin molex cable because all the cables should be included in the PSU package.
  23. Denny

    Install a Commander FT with a DPS G 600W

    Hi, The Commander FT fan controller require a four pin molex, which should be included in the power supply package. Can you check your cable package again? or can you provide detailed information about your PSU, such as the model name and part number?
  24. Hi, Can you please upgrade to the latest version,V 2.4.3333? here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global please let me know if you still have troubles in the installation.
  25. Denny

    Abnormal Warning Voltage 700W

    Hi, Can you directly send the RMA request to info@thermaltake.com? they will help you to arrange the replacement. please feel free to let me know if you have troubles in the RMA process.