Ted77

Hello, this is in regard to the "Thermaltake Toughpower DPS 850W power supply" that I have recently purchased. I'm having problems with getting the software to work (DPSapp). I tried installing the DPSapp version 1.0.19.0 and on the first run it gave me an error message that it cannot find the device. I tried certain things based on what I've read online in an attempt to remedy the problem: - connected the USB cable to my motherboards second USB slot. - tested any and all settings in the motherboards interface related to the USB ports (Legacy mode, etc..) - tried installing the DPS G software (didn't work so I reverted back to the DPS version) - re-installed Flash - re-installed Java - updated .NET framework (wasn't necessary for Windows 10) After a few restarts it seems that the software partially works. I am able to load up the main interface without it telling me that it cannot find the device. (This worked totally random with the settings that I normally had on the motherboard... it just started working out of nowhere). However, there's no way to connect this application to my online DPS Smart account, and if I close the window and re-open it the app loses all settings that I set for it. For example, if I set a value in COST for the "1KW/H" and press the "X" to close the window even though I can see that it is still running on the taskbar if I double click to open the application window it has forgotten the value I entered. On this page: https://dps.thermaltake.com/en/help Steps 1-3 do not appear EVER. Without registering the product I cannot use the mobile app since the device is not connected to my account, and since I cannot save any information on the software it kinda seems useless. Is there any fix for these issues? Do you only provide the full set of features on the G versions? Perhaps there is an updated version of the software that works? My relevant specs: Windows 10 Home 64bit Intel i7 4770k Asus RoG Hero VI motherboard 16GM Ram