Obelisk

well got the new mouse but now when I scroll it jumps. Only on one part of the wheel does this happen. i have looked into it and everyone that has has this issue says the mouse wheel needs to be cleaned. I am not going to take it apart and really you can hear a click when it goes over the part of the mouse wheel when it jumps. So with that all being said should i just call again.

done that still nothing

my Microsoft wireless mobile mouse 3500 on the same mouse pad and plugged into the same port works just fine

i have done that and still does it

ok here it is https://youtu.be/bLuX7PyWazk sorry for low quality

i have a video file on my computer how would you like me to send it to you?

i got the replacement directly from Thermaltake U.S.A. I am from the USA as well. How would you like me to put the video on here. I don't see how?

Just got a replacement mouse and keyboard from the company (commander set). Plugged it in and it works just have this issue. I have uninstalled the drivers and tried all 7 other usb ports on my pc and still not working. I would really like to know how to fix this or if its the mouse before i send my defective unit back.

ok they have directed me to the us site and that is it. really not helpful at all for one then i have to fill out a bunch of stuff and it is telling me if i do not have prof of they will not do anything about it. really im sorry 9 months of this #### and now they wont do anything about it because i don't have the recite anymore because the ink on it went away. took me all day of calling even left voice messages like it ask you to do no call back ever. nice to see that the customer service is so great. as soon as i get this taken care of if i even can i will never buy another product for this company again.

I am from United States. sorry for putting it out like that i'm really upset.

for 9 months now i have sent in countless emails trying to get a hold of customer service to have them replace my keyboard and mouse both are sh*t. within 3 months of getting the combo the text on the keys are coming off and the rubber on the mouse is coming off as well.