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Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support Email: email@example.com USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) How to Setup an RMA: 1. Visit - http://support.thermaltakeusa.com 2. Select "Personal or Enduser" and Agree to the T&C (Others Options Available) 3. Review Terms and Conditions and Read Steps 1-3 for RMA details 4. Select your product Category (Have your Part Number Ready) 5. Enter your Contact information and Product Information Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shipped first - Requires Return of Original Product within 45 Days from Delivery Option (2) Select "Next" to continue with a Standard RMA - Receive RMA number and Shipping Instructions - Ship product to Thermaltake USA (Without Accessories) - Include Copy of your Receipt Please make sure to write your eRMA number clearly on the outside of the package For any questions on this process please contact us first before shipping in any product for warranty.