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Found 9 results

  1. So i just added another RGB fan pack to my case for a total of 9 fans overall. 3 x 140 for the case 6 x 120 for the radiator. I used to have all the fans connected to the CPU fan headers but now the case fans are connected to the sysfan2 header which is PWM but for some reason leaves the fans black on wake every time. I swapped out the controllers and did try to use a splitter only for frightening results. My case has a PWM splitter that splits one pwm connection into several three pin connections though this would often leave one set of fan's without power after a short time. Mother board is an MSI z97 Gaming 5, splitter I tried was the included Phanteks splitter for the Luxe Tempered glass (will hunt down better link)
  2. Hoping someone can help me, got my new commander combo, had no problem with getting drivers for the keyboard but auto update seems to not be able to get the drivers for the mouse. does anyone have a link to the drivers for this particular product, as all. of the links on the website appear to not work for me. also, how do i install the software that comes with the drivers to edit macros and features of the combo? thank you in advance
  3. I have had the Challenger Ultimate Keyboard for quite some time (1-2 years), and I have never been able to use the backlight for the keyboard's keys. The main issue is that whenever I turn on my computer, with the Backlight Power Cable plugged in, it tells me that the USB is over-charged, and shuts down automatically. Just today, I bought a Powered-USB Hub (Inland), and although it powers up, the keyboard draws too much power from the Hub as well, and as a result, the Hub shuts down, and does not power the Backlight. I would enjoy any help on the issue, and I would be most thankful If I recieved some solution to this problem. For now, I am typing this all with the keyboard itself. Thankfully, Its main function still works.
  4. Hey there, I've messaged the support before, but I didn't get an answer and since I saw some people being helped here I decided to submit my request again. For about 2 years I've owned my Poseidon Z with blue switches now and was really satisfied with its simplicity and its looks. But since some time more and more keys dont work properly anymore. The most annoying (and the worst one) is the "." (dot), which often either doesn't register or registers twice, but never does what it's supposed to do; return exactly one character. Same goes for other keys as well such as the "?" (questionmark), "x", "9", "p" etc.... In fact it was really hard for me to write this post since I have to double check every letter. As I got granted a 5 year warranty on the switches and didn't use the keyboard in any appropriate way (was just laying on my desk) I now want to claim my warranty and get this issue fixed. I would really love to use this keyboard for a long time. Greetings Fabian R.
  5. I recently won the Cronos Headset and it had good sound and I was pleased but I have a horrible problem. The cord kinks up and it recently just broke in the middle and now the headset is unusable. Is this a defect or has anyone else had this problem?
  6. My Cronos headsets Cord has been heating up to extreme heats, yesterday i didnt notice it till i smelled the cord burning then felt is and burnt myself. This is still underwarrenty so what can i do to get it fixed? http://imgur.com/Xa9KIoYheres another pic
  7. I just bought the CHALLENGER Prime and tried to install the software of it on Windows 10 but it gave me a bunch of errors and it didn't install. The keyboard is working fine though and I configured my keyboard on a laptop running Windows 8.1.
  8. I recently purchased a second Posideon Z keyboard when the first one I purchased for my Linux box worked so well, I had to get a second for my gaming/programming rig. Everything seems to work great on it, except when I am programming. I have a tendency to lean pretty heavy on CTRL key combinations when I work (CTRL-S, CTRL-Z, etc) and I've noticed that it appears that the key doesn't always work when used in conjunction when another key. At first I thought it was a driver issue, but now I am leaning to the idea that the ctrl key is bad. The behavior I'm seeing is that when I hit CTRL-S, rather than sending the command to the application, an 's' is typed. Then I'll hit ESC, and hit CTRL-S again, and then the application will save. I thought it was just that key combination, because I had not seen it any other key combination before, but then last night, I saw it when when trying to undo something (CTRL-Z). I don't see the issue on my Linux box, but I've not done nearly as much programming on it, and I rarely hit CTRL keys on it. I'm tempted to switch machines in the interim, but I thought to check on support, see if there is something I can do, rather than send in for an RMA. Any ideas?
  9. Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support Email: ttsupport@thermaltakeusa.com USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) How to Setup an RMA: 1. Visit - http://support.thermaltakeusa.com 2. Select "Personal or Enduser" and Agree to the T&C (Others Options Available) 3. Review Terms and Conditions and Read Steps 1-3 for RMA details 4. Select your product Category (Have your Part Number Ready) 5. Enter your Contact information and Product Information Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shipped first - Requires Return of Original Product within 45 Days from Delivery Option (2) Select "Next" to continue with a Standard RMA - Receive RMA number and Shipping Instructions - Ship product to Thermaltake USA (Without Accessories) - Include Copy of your Receipt Please make sure to write your eRMA number clearly on the outside of the package For any questions on this process please contact us first before shipping in any product for warranty.