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Ordon Gordon posted a topic in Audio SolutionHello Team I have some specific problem with the headset - seller did not agree with me and he will not fix it. I ask him not to refund, not giving me new but to fix my headset - he told me that I am responsible for the damage - that is not truth. Story: I've bought Luxa LaviD on March 2016 - I really love them - but last week while I was using them (walking and listening to music), I heard "crack" and they slip down on my neck, I noticed that some plastic part just cracked and now one ear is loose. This is construction issue in my opinion. I really love those earphones - I want to fix them, but there are no parts, can you help me with this? Attaching photos of "damage".