Dale Mahalko Posted April 20, 2015 Report Share Posted April 20, 2015 I already tried sending a support request to Thermaltake but I got no response. I will try here. Bought the BlackX dual drive docking station about three weeks ago. I discovered that it was randomly malfunctioning, usually after the computer was put to sleep. I figured out that the 12 volt, 3 amp power supply for the docking station does not have enough power output to spin up two 3.5" SATA drives simultaneously, so the power supply cuts off the output (dead short / crowbar protection), and then resets itself, and repeats the process. Youtube video of this problem happening, without any desktop computer involved: https://www.youtube.com/watch?v=ic-siDG5awA This can be fixed, if there is firmware in the docking station that can be updated to only spin up one drive at a time: wait for spinup of one drive, and then start spinup of the second drive. It is not usable as a dual-drive docking station for 3.5" drives the way it is now. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted April 21, 2015 Report Share Posted April 21, 2015 Hello, Welcome to the Tt Community and thank you for posting up your concern. Please let me know what email or how you contacted us with a link so we can check. Are you using the AC Adapter that was included with the BlacX Duet? Contact our USA Support for more information, the product may be defective. (See below) Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
Dale Mahalko Posted April 21, 2015 Author Report Share Posted April 21, 2015 Yes, it is Thermaltake's power adapter. It works fine with one drive, and it works fine if I plug in a second drive, after the first is already running. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted April 21, 2015 Report Share Posted April 21, 2015 Give our support team a call and setup a case on it. we can go into further detail on this and see if it needs replacement. Quote Link to comment Share on other sites More sharing options...
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