Tt David Posted October 13, 2016 Report Share Posted October 13, 2016 Hi there, we'd like to recognize if that is the problem of the hardware or the software. Could you follow these steps and see if that help or not: 1. Try on the other computer If the mouse doesn't work, please contact our customer service for RMA: http://my.ttesports.com/csTech.aspx If the mouse works, please go to step two. 2. Reinstallation AP 1. plug out your mouse 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\Tt eSPORTS THERON PLUS and clean all files 4. restart your computer 5. plug in the mouse 6. install AP 3. If the software still can't find your mouse, please go to the device manager. Press your right button on the mouse and refresh it by our software. Quote Link to comment Share on other sites More sharing options...
ljcabc Posted October 24, 2016 Report Share Posted October 24, 2016 The mouse works - scroll wheel, left & right clicks. Nothing else. Tried everything you listed under this thread and nothing worked. The recovery software would crash my Windows 10 64Bits. Your software doesn't recognize the mouse - this is so ironic. Basically, I paid for a premium on a mouse that does what $5 mouse would do. Please resolve this issue as soon as possible. It took me a while to find this thread and I can't imagine how many others are unable to locate a proper source for help. Quote Link to comment Share on other sites More sharing options...
Tt David Posted October 26, 2016 Report Share Posted October 26, 2016 Could you open your device manager, find your mouse, click your right button on it Choose update diver software, find our software and refresh it Quote Link to comment Share on other sites More sharing options...
user345 Posted July 16, 2023 Report Share Posted July 16, 2023 After years i finally fixed this... First must say mouse is like a glove. It is really hard to find one that fits perfectly. Old Theron was that mouse for me. Worked fine. After many ears side button got broken playing mmos... Bought the Theron Plus... immediate not recognition... Could not get it working, almost rage smashed it into the wall... Used 3 other mouses since then. Asus gladius II latest one, flawless mouse, but my hand hurts after prolonged use... Tried getting Theron Plus working again after 3 year break. I think i found problem. The dev posted before "DEVICEList.exe" detects the mouse! (Need to run in administrator mode) But software don't work properly. Turns out it was "Run as administrator" issue. 1. To be safe, uninstall all ttesports software. 2. Restart PC. 3. Run the dos line and write "regedit". In it go "HKEY_CURRENT_USER/SOFTWARE" and delete anything related to ttespors. 4. Restart PC. 5. Instal "Tt_eSPORTS_THERON_Plus_V1.2" driver downloaded from their official website. (it will not work) 6. I restarted PC a few times more trying to plug mouse in different ports, but i think you can skip this. 7. Go to C/Program Files 86/Tt eSports folder and right-click the exe files (Theron Plus.exe, TheronMonitor.exe) pick properties/compatibility and thick the "Run as administrator" box. (still not working) 8. Restart PC. On loading a new prompt apears that Theron Plus app wants to make changes to your PC, you allow it. Now it works properly. Command Center IS NOT NEEDED. Quote Link to comment Share on other sites More sharing options...
RVxFireBaLL Posted August 24, 2023 Report Share Posted August 24, 2023 I have a theron plus smart mouse, the mouse doesn't show any cursor and it doesn't move, but the buttons are wokring for e.g. left/right clicks and forward backward. The command center app doesn't open, it stays at the bottom right drawer in windows. Can anyone from Tt give a firmware update tool for this mouse ? DeviceList shows ttesports mouse. Quote Link to comment Share on other sites More sharing options...
jorziredy Posted December 27, 2023 Report Share Posted December 27, 2023 I did try plugging into a different USB port, that didn't fix it, but the program sure did. Was that program available anywhere else because I sure couldn't find it. Thanks. indigocard activate jjsploit.click Quote Link to comment Share on other sites More sharing options...
vocalkeny Posted yesterday at 10:49 AM Report Share Posted yesterday at 10:49 AM I have this issue too, on a Theron I purchased a month or two ago. Quote Link to comment Share on other sites More sharing options...
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