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Making the BlacX work

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5 replies to this topic

#1
OCsigns

OCsigns

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I've been trying for 2 days to get this working.  The promise of 'OS should find and installed the USB Docking Station automatically.' is not being fulfilled.  I've made sure that all SATA connections are turned on in the BIOS, but it never sees the drive, either in the BIOS, nor in windows after it starts.  The only help offered by the 'manual' is to go to http://www.thermalta...Suport_faq.aspx, which is not there.  If anyone has figured this out I could use your help,  a computer wiz I am not.


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#2
ThermalMike

ThermalMike

    Senior Member

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  • 505 posts
  • LocationCalifornia, USA

Hello OCsigns,

 

Welcome to the forums first off!

 

Please contact our support as it will be easier to walk you through troubleshooting the issue as there could be a couple different factors.

 

Email: ttsupport@thermaltakeusa.com
Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST)


Mike Fierheller

Thermaltake USA - Product Manager

Email:   mike.fierheller@thermaltakeusa.com

test.jpg

 

Project SunkisTt:

Core V71 (Candy Painted & Chromed) ≡ EVGA Z87 Classified ≡ 4790K @4.6ghz ≡ 2x ZOTAC GTX 980 Ti's with Pacific V-GTX 980Ti Transparent Water Block
2x Pacific RL280 Radiators (Polished)  ≡ Pacific PR22-D5 Res+Pump Pacific W2 ≡ 2x Samsung Evo 256GB -RAID 0 ≡ Tt Toughpower  DPS G 1200W

 

------------------------------------------------------------

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

 

 

 


#3
David t

David t

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Hi

 

I have same issue as above and i posted in another topic but could you please supply me with a number i can contact to discuss the issue with someone in Australia?\

 

Regards,

 

 David



#4
Tt Terry Fong

Tt Terry Fong

    Tt Staff

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  • 26 posts

Hi

 

I have same issue as above and i posted in another topic but could you please supply me with a number i can contact to discuss the issue with someone in Australia?\

 

Regards,

 

 David

 

Hi David, 

 

Thermaltake Australia and New Zealand

Tel: 03 9763 1622

 

You can also submit an e-mail support ticket through our website (ww.thermaltake.com.au/ContactUs.aspx). 



#5
gerryggg

gerryggg

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I have just purchased and installed the duet on a machine running Windows 10.  It sees the docking station, but won't recognize the seagate 1TB drive inserted.  It does fine with the WD640gb drive.  If I boot from a GPARTED live dvd and run the partition editor, it recognizes both drives and deleted and created new partitions on both drives without a problem.  Any idea why the larger drive won't show up in Windwos 10?



#6
ThermalMike

ThermalMike

    Senior Member

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  • 505 posts
  • LocationCalifornia, USA

Make sure the drive is set to have full access to "everyone" and not just the admin.

 

Check your disk manager and make sure the drive has a drive letter assigned to it.

 

I have tested the duet in windows 10, was working fine for me just to mention since it is a new OS and all.

 

keep us posted!


Mike Fierheller

Thermaltake USA - Product Manager

Email:   mike.fierheller@thermaltakeusa.com

test.jpg

 

Project SunkisTt:

Core V71 (Candy Painted & Chromed) ≡ EVGA Z87 Classified ≡ 4790K @4.6ghz ≡ 2x ZOTAC GTX 980 Ti's with Pacific V-GTX 980Ti Transparent Water Block
2x Pacific RL280 Radiators (Polished)  ≡ Pacific PR22-D5 Res+Pump Pacific W2 ≡ 2x Samsung Evo 256GB -RAID 0 ≡ Tt Toughpower  DPS G 1200W

 

------------------------------------------------------------

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

 

 

 





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