newby Posted June 7, 2015 Report Share Posted June 7, 2015 Hi, I bought the Theron gaming mouse on May 8th. On June 5th, the sensor stopped working while the other buttons continued to work. I saw other people had some issues with firmware but after trying all the suggestions and trying the mouse on other computers, I am sure it is a hardware issue. When I turned on the computer again the next day, the mouse magically started working with no issues for the entire day. Now today, the mouse has stopped working again with the buttons functioning normally. I sent in an email to support through the website on the 5th but have not yet received a reply yet. I also just moved and cannot find my original receipt.. I was wondering if anyone else had these issues and how long it takes for customer service to reply. PS. I am from Canada. Thank you Johnnysype, CharlesFoed, Williamoa and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 8, 2015 Report Share Posted June 8, 2015 Hi, I bought the Theron gaming mouse on May 8th. On June 5th, the sensor stopped working while the other buttons continued to work. I saw other people had some issues with firmware but after trying all the suggestions and trying the mouse on other computers, I am sure it is a hardware issue. When I turned on the computer again the next day, the mouse magically started working with no issues for the entire day. Now today, the mouse has stopped working again with the buttons functioning normally. I sent in an email to support through the website on the 5th but have not yet received a reply yet. I also just moved and cannot find my original receipt.. I was wondering if anyone else had these issues and how long it takes for customer service to reply. PS. I am from Canada. Thank you Hey newby, please contact our customer support at ttsupport@thermaltakeusa.com Our customer support will assist you further Quote Link to comment Share on other sites More sharing options...
newby Posted June 8, 2015 Author Report Share Posted June 8, 2015 Thank you Tt Josh! Quote Link to comment Share on other sites More sharing options...
newby Posted June 8, 2015 Author Report Share Posted June 8, 2015 Hi, so I just turned on my computer again, and the mouse starts working.. Before I tried on multiple computers and it still wouldn't work. I'm not sure why it randomly starts working/not working... very interesting.. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 8, 2015 Report Share Posted June 8, 2015 Hi, so I just turned on my computer again, and the mouse starts working.. Before I tried on multiple computers and it still wouldn't work. I'm not sure why it randomly starts working/not working... very interesting.. Hey newby, try to ensure that the sensor is clean. If you have any further questions, just fire us a message! Quote Link to comment Share on other sites More sharing options...
newby Posted June 8, 2015 Author Report Share Posted June 8, 2015 Thanks Tt Josh, I went through all the steps. I cleaned it 5 times, reinstalled all drivers, updated to the latest firmware and also tested it on several computers. It doesn't explain why it suddenly starts moving though. I just don't want to send it in and have it returned to me when it has the same issues! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 8, 2015 Report Share Posted June 8, 2015 Thanks Tt Josh, I went through all the steps. I cleaned it 5 times, reinstalled all drivers, updated to the latest firmware and also tested it on several computers. It doesn't explain why it suddenly starts moving though. I just don't want to send it in and have it returned to me when it has the same issues! Glad the mouse works again! You know who to find if you have any problem! haha Quote Link to comment Share on other sites More sharing options...
newby Posted June 8, 2015 Author Report Share Posted June 8, 2015 Well if it has broken down twice in the past 2 days, it's going to happen again. Not a very reliable mouse, I will still send it in. I shouldn't have to worry whether or not my mouse will function for the day. Quote Link to comment Share on other sites More sharing options...
newby Posted June 8, 2015 Author Report Share Posted June 8, 2015 Well I have to have a receipt no matter what it seems. I'm on a trip until the 19th and won't be able to even attempt to get the receipt until the 20th. Add another 3-4 weeks to get the RMA process done and I won't be able to use this mouse for longer than it has functioned. Very disappointing in all ways. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 9, 2015 Report Share Posted June 9, 2015 Well I have to have a receipt no matter what it seems. I'm on a trip until the 19th and won't be able to even attempt to get the receipt until the 20th. Add another 3-4 weeks to get the RMA process done and I won't be able to use this mouse for longer than it has functioned. Very disappointing in all ways. We surely replace a new mouse for you! Enjoy your trip and keep me update on the mouse too! Quote Link to comment Share on other sites More sharing options...
newby Posted June 9, 2015 Author Report Share Posted June 9, 2015 Thank you Tt Josh, you are a genuinely nice person. I know none of this is TTE sports fault, it was just frustrating. I will keep you updated! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 9, 2015 Report Share Posted June 9, 2015 Thank you Tt Josh, you are a genuinely nice person. I know none of this is TTE sports fault, it was just frustrating. I will keep you updated! Thanks newby! Just make sure you keep me updated on the mouse! You need to enjoy the mouse! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.