Jump to content

Welcome to Tt Community
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!

Note:
If you are experiencing technical difficulties with your registration process, or if you have not received a confirmation mail, please drop an e-mail to ttcommunity@thermaltake.com with your registered username/e-mail. We will sort out your request as soon as possible, sorry for any inconvenience

Photo

【 POSEIDON Z 】Owner's Club


  • Please log in to reply
193 replies to this topic

#181
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

Is there a mac driver (el capitan) available for this keyboard from TT ?

Unfortunately, we do not have a driver for MAC yet.



#182
brainydexter

brainydexter

    Beginner

  • Members
  • Pip
  • 8 posts

ok, in this another thread, brandonchang had posted a kext to support this keyboard. I have almost everything working except for the "windows" key as the "mac" key. That is a very pivotal key for almost anything in mac. Is there anyway you could help me out with why that's not working ?



#183
KoreecKG

KoreecKG

    Beginner

  • Members
  • Pip
  • 1 posts

Hi! Unfortunately, I have the same problem after using it just for year. I send email to Russian support two days ago, but there is no answer. How long I should wait for answer? My email: maxkoreec@gmail.com



#184
delv

delv

    Beginner

  • Members
  • Pip
  • 1 posts

Hi, i have a problem with my poseidon z (blue switch). Some keys have a trouble with double clicking and some hard to click. I tried to contact the store where i bought and brought my keyboard there but they said the poseidon z doesn't have 5 year warranty, the one that have the 5 year warranty is zx version. Now i'm a bit loss because i bought it 3 years ago which means i still have atleast 1 year remaining. please help me with this issue. btw i'm from Indonesia



#185
rrplay

rrplay

    Beginner

  • Members
  • Pip
  • 6 posts
  • LocationCrystal Lake

Really enjoyed using my POSEIDON Z Illuminated – Brown Switch Edition -- P/N:KB-PIZ-KBBLUS-01 for a few years now. However the left Control key is not working at all. Cleaned at checked it out etc. Too bad it was not the Ctrl key on the right. Either way pretty sure it can sorted out, these switches have a  5 year warranty and should be covered.      Thanks



#186
rrplay

rrplay

    Beginner

  • Members
  • Pip
  • 6 posts
  • LocationCrystal Lake

UPDATE:  Thought to take a look at that 'wonky' (Left Cntrl) switch again, and after a wee bit of electric contact cleaner. I am very happy to report that the Left Contrl key is now functioning properly.  :)  Yep! it's good to go (Y) and there should be at least a few kazillion key strokes left on the Tt Certified Switches on the Poseidon Z keys.  :)



#187
animax1991

animax1991

    Just Getting Started

  • Members
  • PipPip
  • 11 posts

Hi!

 

I have contacted Thermaltake Distributors in Viet Nam, http://starfish.com.vn/intro.html, for warranty.

 

The keyboard duplicated on "X", "C", "V" key .First time, They said that the problem was caused by customer, they saw water streaks on the keyboard. I didn't know if they right or not, but I can assure with you that I don't pour water on my keyboard accidentally or deliberately on my memory. So, they didn't send me a new keyboard, and they supported to fix the problem. After 2 weeks fixing the keyboard, they sent me back the keyboard and everything is fine until 2 weeks later.

 

The keyboard duplicated on "A", "C", "B", "M" key. I sent the keyboard to them for the second warranty. They took me 2 weeks to fix the problem again. Everything seem to be fine after fixing. But again, after 2-3 weeks using the keyboard, the problem came back.

 

This time, the duplication happened with "A", "C", "G", "Window" key. On August 19th, I have send them back for the third warranty. the new things is they asked me to replace new switch which will be cost 0.68$/ switch. I'm really upset about their offer, but I cannot use the keyboard with this duplication. And if I accept to replace the switch, do you assure that the problem will be resolved forever ?

 

So now, I'm writing you this message to ask for a help. I feel like I'm losing my money, really frustrated. Please prove me that I had poured the water on keyboard, don't just blame your customer and brushed away the responsibility. Also, I have found many bad review about this keyboard on amazon.com. You should consider your Distributor in Viet Nam also, really bad customer service!



#188
southernangel

southernangel

    Just Getting Started

  • Members
  • PipPip
  • 15 posts

Never got around to exchanging the keyboard its only a couple of keys that are double tapping and some days are better than others.  I've also been away on holiday and moved to Japan in the interim, but I guess I really should replace the keyboard.  Its so disappointing as its such a nice keyboard when it was working.

 

I'm also having problems with my Level 10 gaming mouse which double clicks on its own every now an again which is irritating.  Again, a disappointment :-(



#189
damfer21

damfer21

    Beginner

  • Members
  • Pip
  • 1 posts

I am getting repeating keystrokes on the FGH line of the keyboard.

 

I am on Long Island, in New York.



#190
Tt David

Tt David

    Senior Member

  • Administrators
  • 436 posts
  • LocationTaiwan

I am getting repeating keystrokes on the FGH line of the keyboard.

 

I am on Long Island, in New York.

Could you please contact our customer service:

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM – 5:30PM (P.S.T)  



#191
mahesh6490

mahesh6490

    Beginner

  • Members
  • Pip
  • 1 posts

I'm in  India and I had purchased the Poseidon  keyboard from San Jose, CA. Lot of keys  are double pressing and I'm not able to type  anything correcctly

Is there a customer support in India? Also, are you guys gonnaa release drivers to make this wwork on MaccOS Sierra?



#192
Tt David

Tt David

    Senior Member

  • Administrators
  • 436 posts
  • LocationTaiwan

I'm in  India and I had purchased the Poseidon  keyboard from San Jose, CA. Lot of keys  are double pressing and I'm not able to type  anything correcctly

Is there a customer support in India? Also, are you guys gonnaa release drivers to make this wwork on MaccOS Sierra?

 

 

Please contact: cs2@thermaltake.com or nil@thermaltake.com

 

For now we don't have any software for MAC



#193
volosaty

volosaty

    Beginner

  • Members
  • Pip
  • 1 posts

Hi, please contact our Russian support directly at erma@thermaltakerussia.ru

Hi! I'm from Russia too. Got the same problem with my keyboard, also send an e-mail to erma@thermaltakerussia.ru

but nobody answers for two weeks!!!



#194
Tt David

Tt David

    Senior Member

  • Administrators
  • 436 posts
  • LocationTaiwan

Hi! I'm from Russia too. Got the same problem with my keyboard, also send an e-mail to erma@thermaltakerussia.ru

but nobody answers for two weeks!!!

 

Could you please contact our Russia branch here: 

 

Thermaltake Russia Representative Office

Russia, 115172 Moscow,Bolshie Kamenshiki St., 8 bld.
TEL: +7(495) 739- 5906
E-MAIL :
info@thermaltakerussia.ru 
WWW :
http://ru.thermaltake.com

 





4 user(s) are reading this topic

0 members, 3 guests, 0 anonymous users


    Bing (1)