jethexx Posted August 24, 2015 Report Share Posted August 24, 2015 Recently ordered a Tt Challenger Pro from Amazon for my build, popped it out the box all excited and whatnot, and plugged in the USB only to have it not register with my computer in any of the USB ports. Initially thought it was an issue on my end and tried plugging in other USB devices (headphones, mouse). They registered immediately, so I know it isn't that. However, for the keyboard, no pop-ups or bells dinged, informing me that the item is unrecognized or anything, just silence and a lovely--albeit now rendered useless--keyboard.Would greatly appreciate support/tech getting back to me on the matter in a timely fashion. nataGomb 1 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 25, 2015 Report Share Posted August 25, 2015 Recently ordered a Tt Challenger Pro from Amazon for my build, popped it out the box all excited and whatnot, and plugged in the USB only to have it not register with my computer in any of the USB ports. Initially thought it was an issue on my end and tried plugging in other USB devices (headphones, mouse). They registered immediately, so I know it isn't that. However, for the keyboard, no pop-ups or bells dinged, informing me that the item is unrecognized or anything, just silence and a lovely--albeit now rendered useless--keyboard. Would greatly appreciate support/tech getting back to me on the matter in a timely fashion. Hi Jethexx, can you try to plug it into another computer or laptop just to check whether it works? Quote Link to comment Share on other sites More sharing options...
jethexx Posted August 25, 2015 Author Report Share Posted August 25, 2015 Not a problem at all; just tried to connect it with my laptop: same issue. No pop-up, nothing. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 25, 2015 Report Share Posted August 25, 2015 one more thing, please make sure the cable to the keyboard was not well plugged as the cable to the keyboard is detachable. Make sure the cable is well attached to both keyboard and USB port Quote Link to comment Share on other sites More sharing options...
jethexx Posted August 25, 2015 Author Report Share Posted August 25, 2015 I assure you that I checked that the cable was attached on both ends. I did, in fact, read the instructions that came with the keyboard and applied them thusly (the cable came in a separate bag; I'd rather hope it's detachable ). I am getting absolutely no response from the keyboard nor from my computer or laptop, as I have tried both. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 25, 2015 Report Share Posted August 25, 2015 I assure you that I checked that the cable was attached on both ends. I did, in fact, read the instructions that came with the keyboard and applied them thusly (the cable came in a separate bag; I'd rather hope it's detachable ). I am getting absolutely no response from the keyboard nor from my computer or laptop, as I have tried both. Which country are you located? We'll get the local customer support to assist you further on the issue. Quote Link to comment Share on other sites More sharing options...
jethexx Posted August 25, 2015 Author Report Share Posted August 25, 2015 Southern United States Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 25, 2015 Report Share Posted August 25, 2015 Southern United States Below is our customer support contact info: Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
jethexx Posted August 25, 2015 Author Report Share Posted August 25, 2015 Alright, I'll try that, then. Thank you for your quick response and I hope to get this sorted soon. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 25, 2015 Report Share Posted August 25, 2015 Alright, I'll try that, then. Thank you for your quick response and I hope to get this sorted soon. No worries! Quote Link to comment Share on other sites More sharing options...
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