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Challenger Pro USB Cord Issue


jethexx

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Recently ordered a Tt Challenger Pro from Amazon for my build, popped it out the box all excited and whatnot, and plugged in the USB only to have it not register with my computer in any of the USB ports. Initially thought it was an issue on my end and tried plugging in other USB devices (headphones, mouse). They registered immediately, so I know it isn't that. However, for the keyboard, no pop-ups or bells dinged, informing me that the item is unrecognized or anything, just silence and a lovely--albeit now rendered useless--keyboard.

Would greatly appreciate support/tech getting back to me on the matter in a timely fashion.

 

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Guest Tt Josh

Recently ordered a Tt Challenger Pro from Amazon for my build, popped it out the box all excited and whatnot, and plugged in the USB only to have it not register with my computer in any of the USB ports. Initially thought it was an issue on my end and tried plugging in other USB devices (headphones, mouse). They registered immediately, so I know it isn't that. However, for the keyboard, no pop-ups or bells dinged, informing me that the item is unrecognized or anything, just silence and a lovely--albeit now rendered useless--keyboard.

 

Would greatly appreciate support/tech getting back to me on the matter in a timely fashion.

 

 

Hi Jethexx, can you try to plug it into another computer or laptop just to check whether it works? :)

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Guest Tt Josh

one more thing, please make sure the cable to the keyboard was not well plugged as the cable to the keyboard is detachable. Make sure the cable is well attached to both keyboard and USB port :)

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I assure you that I checked that the cable was attached on both ends. I did, in fact, read the instructions that came with the keyboard and applied them thusly (the cable came in a separate bag; I'd rather hope it's detachable :unsure:). I am getting absolutely no response from the keyboard nor from my computer or laptop, as I have tried both. 

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Guest Tt Josh

I assure you that I checked that the cable was attached on both ends. I did, in fact, read the instructions that came with the keyboard and applied them thusly (the cable came in a separate bag; I'd rather hope it's detachable :unsure:). I am getting absolutely no response from the keyboard nor from my computer or laptop, as I have tried both. 

Which country are you located? We'll get the local customer support to assist you further on the issue. :)

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Guest Tt Josh

Southern United States

Below is our customer support contact info:

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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