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So I've had this keyboard for nearly a year now ( bought it mid january last year ) and i am in love with it. I use it to play Multiple games including cs go and it has been a flawless keyboard for such a long time. I have ran into 2 issues with this keyboard recently and they are very VERY bad issues when playing CS:GO

 

Issue Number 1 : I've had this problem for quite some time now, but I've been trying to avoid it as much as possible which is a hard thing to do. The "G" key will be pressed once, and it would end up registering as 2 presses instead of one. In CS:GO, the G key is used to drop weapons and the Bomb. I sometimes drop the bomb when i start with it which also drops my GUN and forces me to run and pick it up.

 

Issue Number 2 : The CTRL button works maybe 30% of the time, and even when it does work, (holding it down) it wont be registered as me holding it down. In CS:GO, the CTRL button is used to crouch. If you are familiar with CS:GO, you would know how detrimental hopping up and down from crouching is in a gunfight.

I know this keyboard came with a 5 year warranty, does the warranty cover these issues listed above? Like I said this keyboard is amazing, but if i have to end up replacing it with another brand, that would be upsetting because of how much i am in love with how simple the keyboard looks.

Also you can see how nice it matches my setup here

mtMOnwV.jpg

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Guest Tt Josh

So I've had this keyboard for nearly a year now ( bought it mid january last year ) and i am in love with it. I use it to play Multiple games including cs go and it has been a flawless keyboard for such a long time. I have ran into 2 issues with this keyboard recently and they are very VERY bad issues when playing CS:GO

 

Issue Number 1 : I've had this problem for quite some time now, but I've been trying to avoid it as much as possible which is a hard thing to do. The "G" key will be pressed once, and it would end up registering as 2 presses instead of one. In CS:GO, the G key is used to drop weapons and the Bomb. I sometimes drop the bomb when i start with it which also drops my GUN and forces me to run and pick it up.

 

Issue Number 2 : The CTRL button works maybe 30% of the time, and even when it does work, (holding it down) it wont be registered as me holding it down. In CS:GO, the CTRL button is used to crouch. If you are familiar with CS:GO, you would know how detrimental hopping up and down from crouching is in a gunfight.

I know this keyboard came with a 5 year warranty, does the warranty cover these issues listed above? Like I said this keyboard is amazing, but if i have to end up replacing it with another brand, that would be upsetting because of how much i am in love with how simple the keyboard looks.

Also you can see how nice it matches my setup here

mtMOnwV.jpg

 

Hey Ruwuh, nice set up! As for the keyboard, please provide your country and I'll provide you the local customer support email and you can contact them directly for the keyboard.

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 Ruwuh,

 

Nice Setup! Sorry to hear about the keyboard.

 

I see from our information you are located in the USA.

 

Please contact our support team to setup an RMA or email us - Phone is faster :)

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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 Ruwuh,

 

Nice Setup! Sorry to hear about the keyboard.

 

I see from our information you are located in the USA.

 

Please contact our support team to setup an RMA or email us - Phone is faster :)

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

 

Hi Mike,

 

Im havinng the exact same issue here, the keyboard is just 6 momnnths old, and I do not have any replacement as of the momment so Im still typinng using this keyboard, I didnt bother to correct the mistakes so you can see.

 

By thhe way I'm from the Philipines, please kindly advise o how to process RMA for this.

 

I hhoesly lovee the keyboard its just that this issue seems to be a major problem.

 

Hope to hear from you the soonest

 

Thank you!

 

Chhico

 

Thank you!

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Hey Ruwuh, nice set up! As for the keyboard, please provide your country and I'll provide you the local customer support email and you can contact them directly for the keyboard.

Thank you! I live in the US.

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Guest Tt Josh

Hi Mike,

 

Im havinng the exact same issue here, the keyboard is just 6 momnnths old, and I do not have any replacement as of the momment so Im still typinng using this keyboard, I didnt bother to correct the mistakes so you can see.

 

By thhe way I'm from the Philipines, please kindly advise o how to process RMA for this.

 

I hhoesly lovee the keyboard its just that this issue seems to be a major problem.

 

Hope to hear from you the soonest

 

Thank you!

 

Chhico

 

Thank you!

Hi, please contact our customer support at cs2@thermaltake.com :)

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Guest Tt Josh

Thank you! I live in the US.

HI Ruwuh, please contact our support at:

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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Oh man I'm getting the double press problem also but worse. My C,F,Y,H,O,X keys are doing it, with Y and C and X doing it almost everytime. Also my H key bottoms out instantly and has lost the Click the blue switches have. Extremely disappointed and have emailed multiple times and 3 weeks latter still haven't gotten a response. 

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Guest Tt Josh

Oh man I'm getting the double press problem also but worse. My C,F,Y,H,O,X keys are doing it, with Y and C and X doing it almost everytime. Also my H key bottoms out instantly and has lost the Click the blue switches have. Extremely disappointed and have emailed multiple times and 3 weeks latter still haven't gotten a response. 

HI gurjisolo, is this the email that you sent to? Email: ttsupport@thermaltakeusa.com

 

 

Please provide me your email address and I will ask the support for you.

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Having a software issue with the blue switch RGB keyboard - love the keyboard itself, but the software locks up after the first day or so of use.  I've downloaded version 1.312 and I'm running Windows 8.1 64-bit.  If I completely un-ininstall the software using Revo un-installer, then re-install it, it will work for a day or so, then at some point, will just freeze when I try to change the keyboard lighting.  I have to close the program with task manager.  Any ideas?

 

     thanks,

         Paul

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Guest Tt Josh

Having a software issue with the blue switch RGB keyboard - love the keyboard itself, but the software locks up after the first day or so of use.  I've downloaded version 1.312 and I'm running Windows 8.1 64-bit.  If I completely un-ininstall the software using Revo un-installer, then re-install it, it will work for a day or so, then at some point, will just freeze when I try to change the keyboard lighting.  I have to close the program with task manager.  Any ideas?

 

     thanks,

         Paul

We will ask the team ans get back to you soon.

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Guest Tt Josh

I to have the same issue. I've had tthe keyboard for a litttle over an year. II doon't have the receipt or tthe original box anymore. Am I still under warranty?

Please contact our support directly if you do not have the receipt:

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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Hi,

 

I am based in Hong Kong. Have purchased the keyboard in HK and having the same issue since the past 6 months.  Any support by thermaltake in HK?

 

Regards,

Ritesh

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Hi,

 

I am based in Hong Kong. Have purchased the keyboard in HK and having the same issue since the past 6 months.  Any support by thermaltake in HK?

 

Regards,

Ritesh

 

Could you please contact our China Branch:

 

Thermaltake Capital Beijing Co., Ltd.

#907, HaiTai Plaza, No. 229, North 4th Ring Road, Haidian District, Beijing, 100083, PRC 

TEL : +86-10-8288-3159 

FAX : +86-10-8288-3302 

E-MAIL :

ttchina@thermaltake.com.cn

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Hello, I'm from Peru and I also have the same problem. 3 keys do not work (9, F7, F8), with whom I can contact me to help me, my keyboard has 2 months of use.

 

 

 

Please Help.

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Hello, I'm from Peru and I also have the same problem. 3 keys do not work (9, F7, F8), with whom I can contact me to help me, my keyboard has 2 months of use.

 

 

 

Please Help.

 

Please contact:

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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I amm having the same issuess my keys register multipplle ppresses as you ccan tell whiile I am typing this or certain keys dont rregister at all. This is frustrating for an 80 dollllar keyboard that is lless than a year or two old and my first mmechanicccall keyboard. What does Thermaltake require for the warranty process? Just curious what I should be ready with before I call them?

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Hi Griz . In case of warranty concerns, please first contact your local dealer for further assistance.

Our customer service: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

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Don't waste your time with this company. I sent mine in last year after making my post, as someone contacted me with Ann the needed info to warrenty it out. Mailed it off... Never seen a new one. Called and they had no record of it. They lost my business for life. 

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14 hours ago, Jim2029 said:

Don't waste your time with this company. I sent mine in last year after making my post, as someone contacted me with Ann the needed info to warrenty it out. Mailed it off... Never seen a new one. Called and they had no record of it. They lost my business for life. 

Hi Jim, really sorry for your case. Could you please message your contact information so we can help you with the RMA?

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