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aakash

Thermaltake Tough Power DPS G850 W Software Issues

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The software is not loading at all. Despite trying everything. The system does detects USB input device but do not load up and returns a message that Adobe Flash Player is required to process DPS App Software. I already have updated version but its not loading up. I just purchased DPS G850w PSU. This is pathetic.

Thermaltake global website released version 2.3.1 on 2016/02/22 showing it include flash player and .net framework but its still not working. I already have latest .net and flash player versions.

 

I am using Windows 7 Professional 64 bit version.

 

Intel Core I5 6600k

Gigabyte z170x Gaming 7

 

please solve the issue ASAP otherwise its of no use to spend so much to have a DPS with software.

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Hi,


The Adobe Flash Player installation might not run properly. I would like to ask you to install the Flash player manually.


You could open the following link with the Internet Explorer browser to complete the installation:


https://get.adobe.co...layer/?fpchrome


 


The flash player you installed might be concerned as a plug-in for browser, not for the system.


so the DPS G software detects no Flash Player installed in your system.


 


After the Flash Player is installed manually, the software should be working.


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Hi,

Did you open the following link with Internet Explorer? Because if you install the flash player with other browsers, the Flash might be installed as a Plug in and only works for the browser. 

https://get.adobe.com/flashplayer/?fpchrome

 

If you successfully install the Flash Player in your system, you will see the icon of Flash Player under control panel (see the photo below) 

post-99237-0-18325300-1457316485_thumb.jpg

 

if you still have difficulties to open the PC app, please feel free to ask and upload the screen capture.

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