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Challenger Prime RGB Software not working.


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23 replies to this topic

#1
Smooth Jazz Mann

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So I just got the Challenger Prime RGB Keyboard and so far it's very nice. I installed the software provided on the main website but whenever I try to open it, the window briefly flashes up before closing. Task Manager shows the program does start, but immediately crashes. This is the third time I've reinstalled the software and nothing has changed. Anyone got a fix? I am on Window 7 Ultimate.



#2
Guest_Tt Josh_*

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So I just got the Challenger Prime RGB Keyboard and so far it's very nice. I installed the software provided on the main website but whenever I try to open it, the window briefly flashes up before closing. Task Manager shows the program does start, but immediately crashes. This is the third time I've reinstalled the software and nothing has changed. Anyone got a fix? I am on Window 7 Ultimate.

Did you try to update the firmware? As we have updated the software last week.

 

Here's the link:

CHALLENGER PRIME RGB KEYBOARD FIRMWARE & FIRMWARE USER GUIDE

 

Please provide us the screenshot of the software crashes so we can have more image on the issue.



#3
Smooth Jazz Mann

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Did you try to update the firmware? As we have updated the software last week.

 

Here's the link:

CHALLENGER PRIME RGB KEYBOARD FIRMWARE & FIRMWARE USER GUIDE

 

Please provide us the screenshot of the software crashes so we can have more image on the issue.

 I have tried updating the firmware, however, the Update button is constantly greyed out. Unplugging and replugging the keyboard does nothing, instead, it makes the keyboard stop working, forcing me to restart my PC. As for screenshots, I can't take any because the RGB software only flashes up for a 2/10th of a second before dissapearing, with no crash log or anything.

 

Edit: The firmware update does say "Error: ISPDLL Failed" on Startup.



#4
Guest_Tt Josh_*

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 I have tried updating the firmware, however, the Update button is constantly greyed out. Unplugging and replugging the keyboard does nothing, instead, it makes the keyboard stop working, forcing me to restart my PC. As for screenshots, I can't take any because the RGB software only flashes up for a 2/10th of a second before dissapearing, with no crash log or anything.

 

Edit: The firmware update does say "Error: ISPDLL Failed" on Startup.

Try to:

 

Unplug your keyboard

Close the program/software icon (taskbar....bottom right)

Plug in the keyboard

Update firmware (make sure the icon at the taskbar is turned off)

 

If possible, record a video, upload to youtube, set as unlisted and send me the link, so i can see what happened from your end :)



#5
Smooth Jazz Mann

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Try to:

 

Unplug your keyboard

Close the program/software icon (taskbar....bottom right)

Plug in the keyboard

Update firmware (make sure the icon at the taskbar is turned off)

 

If possible, record a video, upload to youtube, set as unlisted and send me the link, so i can see what happened from your end :)

 Which software are you referring too? The Firmware Updater or Keyboard Driver?



#6
Guest_Tt Josh_*

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 Which software are you referring too? The Firmware Updater or Keyboard Driver?

The firmware



#7
Smooth Jazz Mann

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The firmware

Nope. Still not working. Here's a screenshot of the Firmware updater when I open it. It does not change no matter what I do.

http://imgur.com/gXPpG9z



#8
Guest_Tt Josh_*

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Nope. Still not working. Here's a screenshot of the Firmware updater when I open it. It does not change no matter what I do.

http://imgur.com/gXPpG9z

Did you plug into another USB port and launch the firmware?



#9
Smooth Jazz Mann

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Did you plug into another USB port and launch the firmware?

 Yup. I tried all of my USB ports. No difference.



#10
Guest_Tt Josh_*

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 Yup. I tried all of my USB ports. No difference.

I will escalate your problem to the product management team and we'll let them check the issue. Sorry for the inconvenience.



#11
Smooth Jazz Mann

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I will escalate your problem to the product management team and we'll let them check the issue. Sorry for the inconvenience.

Thank you.



#12
Guest_Tt Josh_*

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Thank you.

Not a problem :)



#13
Smooth Jazz Mann

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Has this been resolved yet?



#14
Guest_Tt Josh_*

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Has this been resolved yet?

Hi, they are asking you to provide them your MOTHERBOARD MODEL NUMBER.



#15
Smooth Jazz Mann

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Hi, they are asking you to provide them your MOTHERBOARD MODEL NUMBER.

 I have an ASUSTeK A88XM-A motherboard, serial number 131220054001125.



#16
Guest_Tt Josh_*

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 I have an ASUSTeK A88XM-A motherboard, serial number 131220054001125.

Information has been passed to the team.



#17
Smooth Jazz Mann

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Bump. Has this been resolved?



#18
D3M0N07

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i am facing problem like Smooth Jazz Mann -_- 



#19
D3M0N07

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i follow the every steps and your given procedure but this error show primeprblm.jpg 



#20
D3M0N07

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some how i solved my problem :D






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