tyt2lynnin1

Poseidon Z RGB - Chatter, double key strokes on Keyboards

58 posts in this topic

lol sorry, It's doughlasignatiusmosquito@gmail.com

Can you send your email to this email and get back to be after 3-5 business days if there's no reply from the support:

 

cs2@thermaltake.com

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Can you send your email to this email and get back to be after 3-5 business days if there's no reply from the support:

 

cs2@thermaltake.com

sent

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sent

Great. Contact me again if you did not receive any reply from them in 3-5 working days.

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Great. Contact me again if you did not receive any reply from them in 3-5 working days.

It's been 5 days already yet still no reply.

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Replied, currently living on Philippines. Hope will get a feedback asap. 

Please communicate with our support for further assistance on the issue.

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Okay, this is getting frustrating. after 1 week, Double key pressing problem comes back omfg. What to do now?

Did you get it replaced? I thought you've contacted the support?

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Did you get it replaced? I thought you've contacted the support?

They didn't replace it, they just "fixed it" I think. They brought it back writing "tested okay". Then they contacted me to get it already. It worked fine for 1 week, then the issue came back.

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They didn't replace it, they just "fixed it" I think. They brought it back writing "tested okay". Then they contacted me to get it already. It worked fine for 1 week, then the issue came back.

Can you contact them again as they are the support that fix all RMA issues. They will need to know that to improve the issue. Thanks.

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Can you contact them again as they are the support that fix all RMA issues. They will need to know that to improve the issue. Thanks.

The one you contacted to email me?

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The one you contacted to email me?

Yes Doug, contact them with the original email that you used to send to them.

 

cs2@thermaltake.com

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I bought my Poseidon Z RGB a couple of months ago.

Yesterday, I noticed the 'R' key would sometimes miss and sometimes give me two 'r' for one keypress.

I bought it because it was the cheapest keyboard around with brown switches (although I believe they are Kailh, not Cherry).

I had read lots of reviews where most people were saying Kailh were just as reliable as Cherry so I bought it anyway.

I don't use the lighting at all.  I have not explicitly installed any Thermaltake software or drivers, I just plugged it into my Windows 7 32-bit machine and turned off the LEDs with the function keys.

 

I will head down the technical support road so I don't expect a reply, but I just wanted to post here because misery loves company and I wanted people to know they are not alone.

 

My old Leopold FC200 Cherry Brown has never missed a beat.

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I bought my Poseidon Z RGB a couple of months ago.

Yesterday, I noticed the 'R' key would sometimes miss and sometimes give me two 'r' for one keypress.

I bought it because it was the cheapest keyboard around with brown switches (although I believe they are Kailh, not Cherry).

I had read lots of reviews where most people were saying Kailh were just as reliable as Cherry so I bought it anyway.

I don't use the lighting at all.  I have not explicitly installed any Thermaltake software or drivers, I just plugged it into my Windows 7 32-bit machine and turned off the LEDs with the function keys.

 

I will head down the technical support road so I don't expect a reply, but I just wanted to post here because misery loves company and I wanted people to know they are not alone.

 

My old Leopold FC200 Cherry Brown has never missed a beat.

Please contact our support asap as they might be able to send you a replacement or RMA it.

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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Hi,

 

I'm from the Philippines. I bought my Poseidon Z keyboard last May 2014 and have been having the chatter and double key strokes problem recently. I already sent an email to cs2@thermaltake.com regarding this issue. Will update the RMA progress here. Thanks.

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Hi,

 

It's been 10 days since i emailed cs2@thermaltake.com and they haven't replied. How do we go about this?

Hi Please leave your email address we would have Thermaltake South America to help you. Thank you.

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I have the same problem with my keyboard. I sent an email on June 2 and still got no answer.

I bought in Brazil.

Hi Please leave your email address we would have Thermaltake South America to help you. Thank you.

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Hi,

 

I'm from the Philippines. I bought my Poseidon Z keyboard last May 2014 and have been having the chatter and double key strokes problem recently. I already sent an email to cs2@thermaltake.com regarding this issue. Will update the RMA progress here. Thanks.

Hi Please leave your email address we would have disty to help you.

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