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Poseidon Z RGB - Chatter, double key strokes on Keyboards

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Hello!I have the same problem!

My keybord is just like new but with a.s.d.w.z.x an someone keys have problem!When i click a key have two letters on my screen!And somethimes keys just not responding.Can you help me becouse i don't have money for new

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Please contact:

Thermaltake USA Inc.

20420 Business Parkway, City of Industry, CA, 91789 USA

email: ttsupport@thermaltakeusa.com

Tel: Toll-Free 800-988-1088

M-F 9:00AM – 5:30PM (P.S.T)

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Hi, I have the exact same problem with my Poseidon Z keyboard. I am currently residing in Denmark. I have tried contacting Thermaltake three times using the online eRMA tool but i have never received any reply. Can you please advise me on how to proceed with my RMA? Thank you

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On 2017-6-21 at 5:07 PM, Yetti said:

Hi, I have the exact same problem with my Poseidon Z keyboard. I am currently residing in Denmark. I have tried contacting Thermaltake three times using the online eRMAtoolbuti have never received any reply. Can you please advise me on how to proceed with my RMA? Thank you

Could you please contact our German branch directly: 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany
TEL : +49(0)40/30-85-86-0
FAX : +49(0)40/30-85-86-89
E-MAIL :
info@thermaltake.de
support@thermaltake.de 

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I'm currently having an issue with mine. After a while, I started noticing that I was getting double keystrokes. I recently updated the firmware from version 40 to version 51, as well as updating the software to 2.1.2. Now when I experience duplicate keystrokes, it's 3 at a time instead of just 2. I have noticed that in the Windows Device Manager, my Poseidon Z RGB is showing up as 3 'HID Keyboard Device' devices under the Keyboard category. I've tried uninstalling all HID Keyboard Device listings, and unplugging and plugging the keyboard back in, and all 3 listings come back. I would like to fix this soon, or I might have to find a new keyboard. I'm based in Oregon, USA.

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Hi Robert,

Please contact our USA customer service here:

Thermaltake USA Inc.

20420 Business Parkway, City of Industry, CA, 91789 USA

email: ttsupport@thermaltakeusa.com

Tel: Toll-Free 800-988-1088

M-F 9:00AM to 5:30PM (P.S.T)

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On 2017/8/15 at 11:55 PM, scytale said:

Same douuble tappinig issue in a Poseydon zbluue :(

Please contact our customer service :)http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

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hi, first sorry for my english, and start >

I have buy  in February 2016 poseidon z rgb from amazon, now i am live on Moldova, firmware is 51,  windows 10, some time have problem with software, but problem is not on in,, if i tape fast or press Enter key and tape fast , some time 1 letter dont write, some time other letter because of lag of keybord Put it to next word, some time 2 oe 3 letter putet first of 1 or 2, but now i see a button what i use rare  (Q) have trouble work, dont work, or duble tape ( Put it twice in text).

what you recommend to do ?

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Hi Tt, 

March 2016, I purchased a Thermaltake Poseidon Z RGB Brown. In the last month, I have noticed some Chattering or Double key similar to the issues mentioned frequently throughout this thread. 

While working apart of a service desk, I have ran through the common troubleshooting steps. 

-Different USB port
-Different PC 
-Removed Keycap 
-Cleaned the surface area. 

Even though I have tried all this I have noticed that the problem is still persistent. 

Please note, I live In Australia. Who would be the best point of contact in regards to an RMA?

Kind Regards, 
Dynamik (Peter )

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On 6/26/2017 at 1:22 AM, Tt David said:

 

On 8/29/2017 at 9:57 PM, Tt David said:

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

Thank you! I thought I was going crazy!

I own three of these and only one so far is doing it...

They were all bought between Nov-Dec 2014

w, m, a, o and then the comma and so forth, driving me nuts.

I've e-mailed support with the serial number...

Do they send you UPS labels or something?

Cheers.

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9 hours ago, cmbibeau said:

Thank you! I thought I was going crazy!

I own three of these and only one so far is doing it...

They were all bought between Nov-Dec 2014

w, m, a, o and then the comma and so forth, driving me nuts.

I've e-mailed support with the serial number...

Do they send you UPS labels or something?

Cheers.

They will contact you for the further assistance. If there is still any questions please feel free to message us, thank you.

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