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Poseidon Z RGB - Chatter, double key strokes on Keyboards

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Hey guys,

 

So I bought a Poseidon Z w/ Blue LED lighting a while back and tried it for a week. ABSOLUTELY LOVED IT, but however, due to numerous reports of double keystrokes and chatter from forums and reviews. I decided to return it for another brand instead.

 

This time around, I finally went for the RGB Poseidon....I been wanting for an RGB Keyboard since forever, and just like the Poseidon Z's predecessor, I HAD NO CHOICE, the RGB version swept me off the floor. I HAD TO HAVE IT. The colors were the best I have ever seen in an RGB keyboard, and the strokes sound consistent and good for the most part. I only worry about the chatter and double key strokes that many have reported in the past w/ the Poseidon Z. I understand this is a different keyboard, but its based on the same model. So I got to wonder if you guys made any change to improve the design and stability.

 

I understand you guys have an unbeatable 5 year warrenty, but I really do want a solid answer of whether the cases of chatter and double key strokes were just a fluke in the population or indeed a true common problem. I honestly believe most people when they have these problems are just due to being unlucky? Perhaps?

 

PS: If I end up RMA'ing this product. I understand I will have to pay for shipping it back to you. And that you will cover shipping costs for it coming it back to me. Correct? What if I need to RMA this product the 3rd, 4th, 5th time, will the shipping be on me as well? Please let me know.

 

I love your products! I hope this will last!

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Guest Tt Josh

Hey guys,

 

So I bought a Poseidon Z w/ Blue LED lighting a while back and tried it for a week. ABSOLUTELY LOVED IT, but however, due to numerous reports of double keystrokes and chatter from forums and reviews. I decided to return it for another brand instead.

 

This time around, I finally went for the RGB Poseidon....I been wanting for an RGB Keyboard since forever, and just like the Poseidon Z's predecessor, I HAD NO CHOICE, the RGB version swept me off the floor. I HAD TO HAVE IT. The colors were the best I have ever seen in an RGB keyboard, and the strokes sound consistent and good for the most part. I only worry about the chatter and double key strokes that many have reported in the past w/ the Poseidon Z. I understand this is a different keyboard, but its based on the same model. So I got to wonder if you guys made any change to improve the design and stability.

 

I understand you guys have an unbeatable 5 year warrenty, but I really do want a solid answer of whether the cases of chatter and double key strokes were just a fluke in the population or indeed a true common problem. I honestly believe most people when they have these problems are just due to being unlucky? Perhaps?

 

PS: If I end up RMA'ing this product. I understand I will have to pay for shipping it back to you. And that you will cover shipping costs for it coming it back to me. Correct? What if I need to RMA this product the 3rd, 4th, 5th time, will the shipping be on me as well? Please let me know.

 

I love your products! I hope this will last!

Hi, we currently did not encounter any problem with double clicking on the POSEIDON Z RGB. Will you be able to take a video to show us? and where are you located? our customer support will assist you further on the RMA. :)

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Guest Tt Josh

48Iz5k.jpg

So I havent had any double clicking yet, so thats good. But I was just curious if there were any changes to address that. But after 4 days of the RGB keyboard, I got 1 light going on and off, inconsistently randomly. Notice the I.

Hi, can we know which country you're from? We'll get the customer support to assist you with the lighting. :)

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Usa, California. Its still in my 14 day gaurentee period so I will go to the store first and do an exchange first. But also could you answer my original question which was: After the first initial RMA, I pay for the shipping. There after will you pay for the shipping if I need a 3rd, 4th, 5th RMA?

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Guest Tt Josh

Usa, California. Its still in my 14 day gaurentee period so I will go to the store first and do an exchange first. But also could you answer my original question which was: After the first initial RMA, I pay for the shipping. There after will you pay for the shipping if I need a 3rd, 4th, 5th RMA?

Hi, for that question, you will need to ask our customer support for the region:

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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Hello,

I'm currently using my replacement Poseidon Z kkeyboard and still having the chattering issue.

I have sent a message to support regarding this again and I am hoping that the shipping will be paid for atleast one way.

I'm also wondering how we can handle this so it does not happen again.

Do all of your keyboard models have this known issue of chattering or is it only the Poseidon Z?

Would you be able to send me a different model that is not known for this issue as a replacement?

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Guest Tt Josh

Hi, if you're in the States, please call our customer support directly at Toll Free: 1-800-988-1088 and they will assist you right away. :)

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Guest Tt Josh

i'm experiencing double tap on several keys. and the h key doesnt work some times.. im using the rgb one.. any solution guys ?? 

Hi rony, which country are you from? 

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I have the same problem. Double clicking or buttons do not work out. I'm from Russia. In Russia there is no technical support for your service. I bought a keyboard 1 year and 2 months ago. Poseidon Z Illuminated Keyboard.

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Guest Tt Josh

I have the same problem. Double clicking or buttons do not work out. I'm from Russia. In Russia there is no technical support for your service. I bought a keyboard 1 year and 2 months ago. Poseidon Z Illuminated Keyboard.

Hi, please contact our Russian support at erma@thermaltakerussia.ru and we will have someone to assist you further :)

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Hi, please contact our Russian support at erma@thermaltakerussia.ru and we will have someone to assist you further :)

Thanks for the info. I wrote three letters to that address, but got no response. May be this is wrong address? Are there any more contacts to communicate? Thank you in advance. :-)

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Guest Tt Josh

Thanks for the info. I wrote three letters to that address, but got no response. May be this is wrong address? Are there any more contacts to communicate? Thank you in advance. :-)

Please send an email to this email: cs3@thermaltake.com.tw

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Yes, having same issue now. Random keys keeps double key pressing. Bought last December 28, 2015. It's just almost 2 months. yet, it's performing bad now :( 

It just happened, nothing bad happened to my keyboard. Tried reinstalling the drivers, still the same. Need solution for this asap.

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Guest Tt Josh

Yes, having same issue now. Random keys keeps double key pressing. Bought last December 28, 2015. It's just almost 2 months. yet, it's performing bad now :( 

 

It just happened, nothing bad happened to my keyboard. Tried reinstalling the drivers, still the same. Need solution for this asap.

Hey Doug, which country are you from?

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Guest Tt Josh

Philippines

Hey Doug, please contact our support at cs2@thermaltake.com and they will assist you further :)

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Where can i by a brown switch?. I want to replace it myself. I am from Ukraine, and bought this Poseidon RGB (brown) from NewEgg.

"D" key have some trouble with long press, its some times dont work, the keybord are 1month new. It`s wery sad(

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Guest Tt Josh

Where can i by a brown switch?. I want to replace it myself. I am from Ukraine, and bought this Poseidon RGB (brown) from NewEgg.

"D" key have some trouble with long press, its some times dont work, the keybord are 1month new. It`s wery sad(

HI Slavko, please contact our customer support at erma@thermaltakerussia.ru and they will assist you further on the switch.

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HI Slavko, please contact our customer support at erma@thermaltakerussia.ru and they will assist you further on the switch.

i send a mail, and recive:

 

----- The following addresses had permanent fatal errors -----

 

User Unknown

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Guest Tt Josh

Still no reply from the support

Please provide us the email you used to send to the support, we will ask the support for you.

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