Roachy Posted September 27, 2015 Report Share Posted September 27, 2015 Hi guys,I seem to have had a run of bad luck with my purchase of the Level 10 M gaming mouse. I originally purchased the military green model and was SUPER impressed with it, absolutely fantastic mouse BUT, after only a couple of weeks the side "B" button became stuck in and was permanently stuck "on". You can imagine the problems this caused trying to use a web browser or explorer window (always going back a page), let alone the fact that I couldn't use my new beloved mouse in the games I bought it for... Anyway, the store I bought it from asked me to bring it back for an exchange, which I did, but had to settle for the black colored version because they didn't have any stock on the military greens left. I REALLY wanted the green by the way....After only a couple of weeks use from the new exchange the SAME THING happened again! I can only put this down to a hardware design flaw or maybe just a batch of faulty mice. I need to point out here that I am NOT rough with my mice, they are a very important part of my gaming system and I treat them with utmost care and maintenance, I never press hard on these buttons, only just enough to activate them.Now my problem is, the store I bought the mouse from is very far away from me and I simply can't be going over to the store every few weeks to exchange a faulty mouse, it is simply not practical or financially viable, so I just repacked the mouse in it's box and (sadly) put it aside. Trouble is, I need this mouse and not having it is forcing me to rely on a crappy 3 button junk mouse that doesn't even come close to doing what I need.Can you PLEASE tell me how to fix that button? Is there a way for me to do it? I haven't open the mouse yet because I didn't want to void it's warranty, which would be close to finished by now because of the amount of time the mouse hasn't been used. I feel very ripped off by this whole experience as I have only ever gotten about a months use from this mouse in total, which I'm sure you will agree is not very good value for money.Any help with this would be greatly appreciated. I still have all the original receipts but I just want a mouse that works on ALL it's buttons please. I am located in Queensland Australia.Thank you. TristanSob 1 Quote Link to comment Share on other sites More sharing options...
Roachy Posted September 27, 2015 Author Report Share Posted September 27, 2015 Just a quick added note, I have not had any problems with any other function of the mouse whatsoever, it really has been fantastic apart from the B button. The "A" button has never shown the same problems and is working fine. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted September 30, 2015 Report Share Posted September 30, 2015 Just a quick added note, I have not had any problems with any other function of the mouse whatsoever, it really has been fantastic apart from the B button. The "A" button has never shown the same problems and is working fine. Hi mate, please contact our local customer support at rma@thermaltake.com.au and we will have someone to assist you further on the issue. Roachy 1 Quote Link to comment Share on other sites More sharing options...
Roachy Posted October 1, 2015 Author Report Share Posted October 1, 2015 Hi mate, please contact our local customer support at rma@thermaltake.com.au and we will have someone to assist you further on the issue. Hi Josh, yes I have been contacted now thank you. Certainly can't fault TT's customer service, they are on to it! Cheers. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted October 1, 2015 Report Share Posted October 1, 2015 Hi Josh, yes I have been contacted now thank you. Certainly can't fault TT's customer service, they are on to it! Cheers. No worries mate, just fire us a message whenever you have questions Quote Link to comment Share on other sites More sharing options...
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