Jump to content

Welcome to Tt Community
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!

Note:
If you are experiencing technical difficulties with your registration process, or if you have not received a confirmation mail, please drop an e-mail to ttcommunity@thermaltake.com with your registered username/e-mail. We will sort out your request as soon as possible, sorry for any inconvenience

Photo

【VENTUS R Optical Gaming Mouse】Owner’s Club


  • Please log in to reply
68 replies to this topic

#21
trustlove

trustlove

    Just Getting Started

  • Members
  • PipPip
  • 15 posts

hmm still no fix..



#22
dddddouuce

dddddouuce

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Could you make a video of the occasionally jumps? We'd like to check the problem is caused by the software or the mouse.

 

Will the Ventus X RGB use a newer version of the Command Center AP? If so, will the new version include a firmware fix for the Ventus R?



#23
Tt David

Tt David

    Senior Member

  • Administrators
  • 441 posts
  • LocationTaiwan

Will the Ventus X RGB use a newer version of the Command Center AP? If so, will the new version include a firmware fix for the Ventus R?

 

We are still working on the Ventus R software now. 



#24
trustlove

trustlove

    Just Getting Started

  • Members
  • PipPip
  • 15 posts

We are still working on the Ventus R software now. 

 

When is this expected to be finished? Been waiting almost 2 months now



#25
Tt David

Tt David

    Senior Member

  • Administrators
  • 441 posts
  • LocationTaiwan

When is this expected to be finished? Been waiting almost 2 months now

 

Sorry for that. I just mail to our software team and ask for the schedule...I'm waiting too



#26
ReturnOfTheKing

ReturnOfTheKing

    Beginner

  • Members
  • Pip
  • 5 posts

I made a video of this flicks. Sorry for ACTION Brand, but still can see the mouse pointer hahaha. https://youtu.be/TxLNd8hp0JE



#27
ReturnOfTheKing

ReturnOfTheKing

    Beginner

  • Members
  • Pip
  • 5 posts

This is a LOD bug. If you guys add a LOD option in software, that can be solved. In my perception, the lod is a little high.



#28
trustlove

trustlove

    Just Getting Started

  • Members
  • PipPip
  • 15 posts

This is a LOD bug. If you guys add a LOD option in software, that can be solved. In my perception, the lod is a little high.

 

You must of just bypassed this very short thread and posted your own issue not realizing this has been covered already and alot more efficiently. "add a lod option" isn't the fix as an LOD option would only change the "LOD" (obviously). The "LOD bug" is firmware related and needs to be fixed. Considering its been months already I'm guessing the thermaltake engineer is incapable of doing so and someone else should be hired or contracted from another company that understands the 3310 sensor a little better. Try contacting Zowie and see if they can help.



#29
ReturnOfTheKing

ReturnOfTheKing

    Beginner

  • Members
  • Pip
  • 5 posts

You must of just bypassed this very short thread and posted your own issue not realizing this has been covered already and alot more efficiently. "add a lod option" isn't the fix as an LOD option would only change the "LOD" (obviously). The "LOD bug" is firmware related and needs to be fixed. Considering its been months already I'm guessing the thermaltake engineer is incapable of doing so and someone else should be hired or contracted from another company that understands the 3310 sensor a little better. Try contacting Zowie and see if they can help.

My suggestion is not a conclusive solution. But the LOD option can resolve that, if you realize, the mouse LOD is a bit high and this may be the cause of the problem. As for the software, I believe it to be 99% sure, which is not the TT does. It is the Chinese OEM that manufactures the mouse.



#30
ReturnOfTheKing

ReturnOfTheKing

    Beginner

  • Members
  • Pip
  • 5 posts

I tried the tape fix here. Nothing. Firmware bug, not the LOD (but still are high).



#31
dddddouuce

dddddouuce

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Lowering the lod won't fix it.

 

How is this still not fixed? Especially after the middle mouse button bug was reported?

 

So~ right now to use this mouse without running into issues, you cannot lift it off the mousepad or use the middle mouse button. Sounds awesome.



#32
dddddouuce

dddddouuce

    Just Getting Started

  • Members
  • PipPip
  • 18 posts
Well here's my opinion on how to fix the middle mouse button bug.

Allow the user to be able to disable the button function ability from the software.

Why?

Because that's what's causing the bug.

You can disable all the buttons from within the software. After checking them, sure enough they won't work. Untilllllll you realize the mouse itself will ignore everything you just did and the preset button functions(change dpi etc) on the mouse will still work!

I'll assume this is overlooked leftover code. Maybe this mouse was offered by the manufacturer to thermaltake originally as a software-less mouse. All these functions worked until you activated a function lock on the bottom of the mouse. Once engaged, these button functions would no longer activate and interrupt normal use. However, lazy outsourcing of your peripherals has lead to the scroll button expecting to perform a preset button function from every other button when held down, with no way to disable this behavior.

So that's what's causing it imo. Should be easy to fix. Still isn't fixed though. Been many months since it was reported.

That's before the sensor bug that is so rare that I have seen it only once on a gaming mouse before. A mouse released well over 10 years ago. Heck, no mouse from the factory outsourced to make this mouse has had this sensor bug before.

The good old "they just didn't care" fits well with this situation.

Was this mouse tested before being released to the public? By like, anyone?

edit:well i guess the forum layout doesn't like paragraphs. that's cool i guess

#33
trustlove

trustlove

    Just Getting Started

  • Members
  • PipPip
  • 15 posts


The good old "they just didn't care" fits well with this situation.

 

 

That's what it seems like, months and months go by with no updates on if they're even working on it. A fix that I would literally fix in one day if my profession and job was to figure out the firmware issues and solve them. I don't get why there's such a lack of desire to fix a product they sell? maybe because 95% of their consumers are plebs who wouldn't notice. In one regard I feel they don't care because they accept the fact they're not a mouse company and don't care about their mouse genre reputation. But I think they're making a mistake in not realizing what a great mouse they have potential wise. Oh well!



#34
Tt David

Tt David

    Senior Member

  • Administrators
  • 441 posts
  • LocationTaiwan

That's what it seems like, months and months go by with no updates on if they're even working on it. A fix that I would literally fix in one day if my profession and job was to figure out the firmware issues and solve them. I don't get why there's such a lack of desire to fix a product they sell? maybe because 95% of their consumers are plebs who wouldn't notice. In one regard I feel they don't care because they accept the fact they're not a mouse company and don't care about their mouse genre reputation. But I think they're making a mistake in not realizing what a great mouse they have potential wise. Oh well!

 

I'm really sorry for the late update. We've tracked the software update schedule with the engineer for a long time but still waiting for their confirm. We indeed care our customer's opinion and would like to improve our products. Sorry for your inconvenience and will let you know if there is any update



#35
Tt David

Tt David

    Senior Member

  • Administrators
  • 441 posts
  • LocationTaiwan

Hi there,

 

We've uploaded a new version for Ventus R and fix the function. Could you please help to try and see if it can solve the problem or not? 

https://onedrive.liv...8&action=locate



#36
dddddouuce

dddddouuce

    Just Getting Started

  • Members
  • PipPip
  • 18 posts
Okay, installed 1.0251. Mouse was updated to firmware 1.09. LOD Slider & Angle Snapping slider are now present and functional in the software.

The sensor bug is still not fixed. However, setting the LOD to the lowest setting makes the mouse somewhat useable. The bug is still present on the lowest setting though.

The button function issue is still not fixed. Same problems as before, nothing changed.

I also have some more bugs to add.

Bug 1:
Pressing mouse 1 & mouse 2 simultaneously with the scroll button will make mouse 1 right click. This will continue until mouse 2 is pressed again. Then it goes back to normal. In games pressing mouse 1 or mouse 2 separately with the scroll button simultaneously will make the button act as if it's being held down even when it's not. Pressing the m1 or m2 button again will make the bug go away.

Bug 2:
Pressing the backwards button and scroll button simultaneously will make the mouse "mute"/ ignore the mouse 1 and mouse 2 functions. This will continue until the backwards button is pressed again. This bug seems quite finicky, but it will occur.

You guys have got a long~ way to go here.

#37
Tt David

Tt David

    Senior Member

  • Administrators
  • 441 posts
  • LocationTaiwan

We have some default function on these buttons. We will check if there is any conflict of these function and fix it soon.

擷取.PNG



#38
trustlove

trustlove

    Just Getting Started

  • Members
  • PipPip
  • 15 posts

Hi there,

 

We've uploaded a new version for Ventus R and fix the function. Could you please help to try and see if it can solve the problem or not? 

https://onedrive.liv...8&action=locate

 

good to see some forward progression.. I tried the new firmware as long as you turn the LOD all the way low now you won't notice the lag.. I don't think its truly fixed because there's virtually no LOD and the problem still occurs when you have some LOD, but I probably can use this mouse now without ever noticing because I don't need the mouse to track while lifting it off.. I'd still like to know its fixed at all levels of LOD but can we fix the issue where the mouse scroll button when pressed stops the other buttons from working like mouse1 and mouse2?



#39
dddddouuce

dddddouuce

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

We have some default function on these buttons. We will check if there is any conflict of these function and fix it soon.

That's how I ended up finding the two bugs. In my opinion the button functions should be removed completely from the mouse. They cause more trouble than they are worth.

#40
Tt David

Tt David

    Senior Member

  • Administrators
  • 441 posts
  • LocationTaiwan

That's how I ended up finding the two bugs. In my opinion the button functions should be removed completely from the mouse. They cause more trouble than they are worth.

 

good to see some forward progression.. I tried the new firmware as long as you turn the LOD all the way low now you won't notice the lag.. I don't think its truly fixed because there's virtually no LOD and the problem still occurs when you have some LOD, but I probably can use this mouse now without ever noticing because I don't need the mouse to track while lifting it off.. I'd still like to know its fixed at all levels of LOD but can we fix the issue where the mouse scroll button when pressed stops the other buttons from working like mouse1 and mouse2?

 

Thanks for all your feedback. Our PM team is trying to fix these problems and will have a new firmware update soon.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users