Albert Ender

Black V2 Not responsive

8 posts in this topic

Hi All,

I need help with thermaltake Black V2 mouse.

I am not sure what is the problem with it.

In most cases when I start the PC mouse does not response but sometimes is working ok.

 

My PC

---------

MB : gigabyte G1.SNIPER.M5

CPU: i7-4790k

OS: Windows7 Ultimate 64bit

 

 

I installed the Tt eSPORTS Command Center V1.018.exe

My suspicious is it tried to install a firmware then give an error

I removed and Installed the previous version of software TteSports_BlackV2_GUI.exe

Nothing

 

If not responsice I plugout the usb cord from the back panel of PC for several seconds then plugin

then works

The usb mouse is not supposed to be like this

 

I need urgent help

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First good thing is with v1.0230 no yellow exclamation (!) mark that gives an impression something wrong.

Second thing that either GUI and either v1.0230 popups the Mouse User Interface form.

I press right click them

Enable load on startup

Disable OSD

go to website

Exit

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I have official Thermaltake Black v2 mouse

I have been downloaded all kind drivers from thermaltake  official site.

Now you gave me so unknown site url.

For security reasons I can not do this.

I am expecting solution from thermaltake and from official site of it.

Thank you for your help David but you have to understand me.

 

So until now I did not received help.

I have been bought a lot of equipment from thermal take I did not looked for help but this scale shows me and started to change my opinion about thermaltake.

I opened this ticket long time ago until no solution.

I am very disappointed of you (thermaltake)

 

Why do not ask gigabyte.

motherboard & bios from gigabyte G1.sniper.m5 . while entering BIOS it is not respond.

May be start looking a solution  at this point.

 

My second PC:

By the way I have G1.sniper.m3 board and the same mouse another rig the same problem too.

Shortly your mouse not recognizable by bios for 100%

Waiting focused answers and fast.

thanks

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Could you open the driver manager, then find your mouse device.

 

Click right bottom on the mouse icon, refresh the software with v1.0230

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Hi again

It passed several months from my problem still no solution.

I tried everything that suggested here but I my problem still remains as titanium

 

Frankly I am very disappointed from thermaltake .

I have 2 thermaltake BlackV2 mouse and other brands like Logitech Gamer mouse and not gamer mouse

All mouses are working fine except thermaltake BlackV2 mouses.

 

I want to give a change may be thermaltake will solve my problem otherwise I have to disbanded all thermaltake products from now and to the future.

for example I have 3 chases , a lot of fans from thermaltake too

 

Dear Sir David,

You tried several things for solving the problem.

What can I do if my mouse does not move how  can I click right or left???

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Hi Albert,

 

Here is some advice for this case:

 

1. Could you please try it on the other computer and check if it can work or not? If it doesn't work either, please contact our customer service:

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T)   

 

Brazil: suporte@thermaltakebr.com

 

Asia: cs2@thermaltake.com

 

Europe:  support@thermaltake.de

 

2. If it works, please reinstall the software: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0243.zip

 

1. plug out your mouse

2. remove software

3. go to C:\Program Files (x86)\TteSPORTS and clean all files

4. restart your computer

5. plug in the mouse (use USB 3.0 port if possible)

6. install software

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