I purchased a set of the premium Riing 12 RGB fans (actually 2 sets) and installed the fans and controller.The controller has the molex power connected and the usb cable is connect to the mother bother to the USB 9 pin heade(I tried both USB 1314 and USB 1112).Also installed the Software downloaded from the Thermaltake office website.I am not able to control or read any stats from the software.Upon firing up the software, there is an error saying "Riing RGBFan HID" has stopped.I am using windows 10 and the motherboard I am using is the ASUS Maximus VIII Formula.I tried just single controller (yes I did check the dip switch).Also I tried plug/unplug the usb cable to the controller and windows seems to detects the change of device configuration;so the USB connection (physically) between the controller and the MB appears to be okay.I am wondering what would be the problem. Please help and let me know if more detail is required.Thanks Henry
Guys, I found solution to this particular problem.
1. remove the config.xml from the installed location.
2. in The installed location of the software, Find the follow 3 exe files: AP.exe, traicon.exe and HID.exe
3. For the 3 .exe files, right click them and go to Properties.
4. Set the compatibility mode to windows 8 all 3 .exe files
Thermaltake, update your software and at least QA it in the latest OS.
Most of gamers who use your produces runs the latest OS. Please test your software on the OS if you said it supports a
particular OS in the product spec.
OPENSOURCE the #### thing and let people fix it.
BTW, what's that "This is a test license" in the license.txt in the install location?
If you want to ship a product for which the software control is a main selling point (the single most important thing that differentiates this
premium edition from the original); please make sure it is polished and well tested. Or at least address the problem with frequent updates.
This will hurt your reputation and your brand.
Do not underestimate what software can help a hardware company. It's not like you dont have any software resources as you guys
are also shipping peripherals like mouse/keyboard etc.
Although personally, I have not use any of your mice / keyboard; but after this experience, I highly doubt your gaming mice/keyboard would
have adequate software to satisfy your customers with variety of OS/software configuration.
Please improve the software quality with more QA at least....