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Can't log in on android smartphone

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4 replies to this topic

#1
Khuyen Chau

Khuyen Chau

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I recently purchased a psu SMART DPS G 700W Bronze, everything works normally, only glitch in the software , I installed the software on your computer and log in successfully . but the phone does not login , when i start, app require login but I did not find signin button, only have 2 button: Forgot password and Register. Help me! Thanks!

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  • Screenshot_2016-08-31-16-18-18-898.jpeg


#2
Denny

Denny

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Hi Khuyen,

 

might i ask what phone are you using? and can you provide a screen shot of login info?



#3
Khuyen Chau

Khuyen Chau

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Lenovo vibe X2, android 5.0, screen shot of login i attached on my topic below.

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  • Screenshot_2016-08-31-16-18-42-874.jpeg
  • Screenshot_2016-08-30-14-55-43-557.jpeg


#4
Denny

Denny

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  • Moderator Thermaltake
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Hi Khuyen,

 

we found that this is caused by the resolution issue on some of the Android phones.

we are working on fixing the issue as soon as possible.

and will inform you when the newest version is released.



#5
Khuyen Chau

Khuyen Chau

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Thank you very much!




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