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10m wired mouse unexpectedly stopped working


MagnificentOne

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I have had a 10M diamond black mouse for a little under a year and it has suddenly stopped working. This is a replacement that was sent under warranty after my first one had a wire issue. I'm not sure what the problem is this time. I've tried downloading the firmware 1.3 update from its store page, but it didn't recognize a mouse plugged in. Any help?

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If it doesn't work on the other computer, than you may need to RMA it. 

 

Could you provide your country and contact our customer service?

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T)   

 

Mexico :

Por Email: apoyotecnico@thermaltakeusa.com

Por Telefono: 01-800-823-2606

En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   

 

Brazil: suporte@thermaltakebr.com

 

Asia: cs2@thermaltake.com.tw

 

Europe:  support@thermaltake.de

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  • 3 weeks later...

I've the same problem , im from latín América. Please help me , the mouse suddenly stop and i dont know what to do.

 

Help

Could you describe the question more clearly?

 

You can test it on the other computer, if that doesn't work then please contact our customer service. 

 

If that works, please go back to your computer, open the device manager and find you mouse.  

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