ThermalMike

Riing TT Premium Edition RGB LED Fans - How to Videos

8 posts in this topic

Hi all,

 

We worked on some new videos to help with the questions on the new Riing TT Premium Fans.

 

 - Make sure when connecting up your controller to the system your system is off.

 - Check all the connections to make sure they are secured and installed correctly.

 - On boot up the fans should light up red (Default)

 - After software installed, please do a shut down to sync controller (Only when software is not responsive)

 - On Cold boot, wait for icon to show up (Down by clock) before launching software - Needs time to initialize

 - If no icon shows up by clock, there is a communication issue, try this to resolve:

            - Make sure power is dedicated and properly connected (Pins can be pushed out during plug in)

            - Run Icon application in installation folder to force icon by clock

            - Do not run program as administrator

            - Only install software into default folder

            - Try another USB header (Make sure you plug into correct port, wrong port can cause damage to controller on power on)

            - Check device manager for any flags that could be related to the issue

 

 

Setup:

 

 

Software:

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Hi Thermal Mike. 

I purchased a set of the premium Riing 12 RGB fans (actually 2 sets) and installed the fans and controller. 

The controller has the molex power connected and the usb cable is connect to the mother bother to the USB 9 pin heade 

(I tried both USB 1314 and USB 1112). 

 

Also installed the Software downloaded from the Thermaltake office website. 

I am not able to control or read any stats from the software.

 

Upon firing up the software, there is an error saying "Riing RGBFan HID" has stopped. 

I am using windows 10 and the motherboard I am using is the ASUS Maximus VIII Formula.

 I tried just single controller (yes I did check the dip switch). 

Also I tried plug/unplug the usb cable to the controller and windows seems to detects the change of device configuration; 

so the USB connection (physically) between the controller and the MB appears to be okay.

 

I am wondering what would be the problem. Please help and let me know if more detail is required. 

 

Thanks Henry

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I am having the exact same problem as Henry except I am not getting the "Riing RGBFAN HID has stopped" error. I can not get it to display ANY information with the newest software update. If I go back to the 1.0.2 software I can get it to display the color wheel but no fan speeds and nothing actually changes upon saving. This is ridiculous and I have contacted support twice since my purchase. I can't believe that I spent all of this money on TT hardware with a software component and when it comes down to a software issue, your tech department doesn't even respond. 

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I am considering these fans.  Do any of you have an update to your issue?  I don't want to invest in the most expensive rgb setup on the market if customer support isn't available.  Is support through messaging only?  Is customer support available by phone?

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is there gonna be an update to add more features to the software controller?

 

the only effect is blnking, rgb, staticlights, and off. nothing follows.

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followup question

 

i downloaded the itunes app controller = DPS G Riing RGB Mobile App. i  dont know how to connect to my computer to control my rgb fans.

some site says i still need to download another app to be installed called Thermaltake DPS G PC App 2.4.2 

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I am considering these fans.  Do any of you have an update to your issue?  I don't want to invest in the most expensive rgb setup on the market if customer support isn't available.  Is support through messaging only?  Is customer support available by phone?

Hi -  I would not recommend these case fans. See a post on our findings of the product.  http://community.thermaltake.com/index.php?/topic/63674-tt-premium-riing-software-controlled-fans-product-fail/

I would wait and see if the PLUS product line is any better than RIING software controlled case fans that are the previous generation (2016).

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