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Talon Mouse Broken


breereilly

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So I bought a Talon mouse in July 2016, and after only a few months it's developed a short in the cord and no longer works. I've kept the cord mostly folded up because it was much longer than I needed, and it only ever sits on my lap desk. There's no reason there should be a short in the cord. I sent a warranty claim three (THREE!!) weeks ago and I have not heard a single thing back from Thermaltake. I tried to contact the company again today so hopefully they get back to me, but this is incredibly frustrating. Is there any way I can contact the company and actually talk to a human being?

 

Thanks.

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Hi Breereilly,

 

We are very sorry for the experience you have. Could you provide your contact details(Name, address, phone, product, etc..)  and send it to <info@ttesports.com> please?

 

We will ask our customer service center take care of you issue immediately. 

 

Thank you.

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