aso75 Posted November 18, 2016 Report Share Posted November 18, 2016 I can not log on to the website, I enter the e-mail address and the password correctly but it always comes the message that it is wrong. In the app on the PC it is the same again and again I have problems when I want to log in. Please help, thank you! Quote Link to comment Share on other sites More sharing options...
Denny Posted November 21, 2016 Report Share Posted November 21, 2016 Hi, i will suggest you to click the forget section on the webpage (see the photo below) and type the email address you use for SPM platform. the email with a password reset link will be sent. Quote Link to comment Share on other sites More sharing options...
aso75 Posted November 21, 2016 Author Report Share Posted November 21, 2016 I forgot to write that I have tried several times to send a mail but the app sends no mail away and I get none that happened to me already months ago. Even if I try it now the password to Reseten I will certainly not receive mail I have additionally disabled firewall and spam blocker. But the program does not react, how do you want to explain to it that it does not work with me? Another solution would be to delete the registered mail address so I can re-register it. thank you Ps: Three times sent away and no mail received what should I do Quote Link to comment Share on other sites More sharing options...
Denny Posted November 23, 2016 Report Share Posted November 23, 2016 Hi, Have you checked the email in spam? if you did, could you message me your login account? we will take look at your account in the back end. Quote Link to comment Share on other sites More sharing options...
aso75 Posted November 23, 2016 Author Report Share Posted November 23, 2016 (edited) Yes I have checked the spam folderBut also because no mail contained ok i sendu a message with my Login account ​I have the server settings checked and I am drauf come that I the spam on extreme had and thus became your mail blocked ^ ^ Edited November 23, 2016 by aso75 Quote Link to comment Share on other sites More sharing options...
Denny Posted November 25, 2016 Report Share Posted November 25, 2016 Hi, it's good to hear the problem has been solved aso75 1 Quote Link to comment Share on other sites More sharing options...
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